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Forum Discussion
Issue with Warranty
Hello, I was going through to make sure all of my warranties were up to snuff and I have run across an issue with one of my NAS'. In my account it says I have all the support options available to...
Good morning,
I just wanted to see if there was any update regarding this issue. I see I have chat support back but I no longer have my advanced support or phone and email support.
Hi Delgado0924,
I have not received any feedback yet regarding this. I have already sent a follow-up about this issue.
Regards,
Good afternoon,
I just wanted to follow up on this. It seem like everything is right execpt for the Advanced Support / Hardware Contracts we had purchased.
Warranty status in account:
Warranty status with Netgear Warranty Check:
Hi Delgado0924,
We did a change on the contract. Can you check if the issue is fixed?
Regards,
John,
Sadly I still do not see anything under Advanced Support / Hardware Contracts. Everything under Standard Product Warranty looks correct though.
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