Hi, Trying to create Web Link for file from ReadyCloud (mob app) but the end user cannot see (download) the file.Says the requested resource does not exist. Any ideas ? Thank you,

Hi shakiri, What is the Firmware running on your system? Does this web link created using the admin account? Looking forward to your response. Kind regards, BrianL NETGEAR Community Team

Hi Brian, Firmware version is 6.5.1 and web link is not created by admin (is created by local user from phone device). BR, Adnan

Update the previous discussion : Step #1 : Open ReadyCLOUD mob app and click on the file that i want to sent (see pic #1)...Step #2 : Click on CREATE (see pic #2)Step #3 : Send the file via email ( see pic #3)Step #4 : Sending the file to the END USER with the link that ReadyCloud is creating ( see pic #4)Step #5 : END User mail notifications with the ReadyCloud link for downloading ( see pic #5)Step #6 : End user downloading error message (see pic #6) Firmware version : 6.5.1 #1#2#3#4 #6

Hi shakiri, Just tried this on an Apple iOS device with the latest ReadyCLOUD app and it worked just fine. Could you tell us the firmware of your Android device and the version of the ReadyCLOUD app installed? Kind regards, BrianL NETGEAR Community Team

Hi Brian, Android version 5.1.1 (lolipop) and ReadyCLOUD application version is 1.2.7 Thanks,

Issue with Web Link form ReadyCloud

13 Replies

Replies have been turned off for this discussion

BrianL2
NETGEAR Employee Retired
Jul 12, 2016
Hi shakiri,

What is the Firmware running on your system? Does this web link created using the admin account?

Looking forward to your response.

Kind regards,

BrianL
NETGEAR Community Team
- shakiri
  Aspirant
  Jul 13, 2016
  Hi Brian,
  
  Firmware version is 6.5.1 and web link is not created by admin (is created by local user from phone device).
  
  BR,
  
  Adnan
- shakiri
  Aspirant
  Jul 13, 2016
  Update the previous discussion :
  
  Step #1 : Open ReadyCLOUD mob app and click on the file that i want to sent (see pic #1)...
  Step #2 : Click on CREATE (see pic #2)
  Step #3 : Send the file via email ( see pic #3)
  Step #4 : Sending the file to the END USER with the link that ReadyCloud is creating ( see pic #4)
  Step #5 : END User mail notifications with the ReadyCloud link for downloading ( see pic #5)
  Step #6 : End user downloading error message (see pic #6)
  
  Firmware version : 6.5.1
  
  #1#2#3#4 #6
  - BrianL2
    NETGEAR Employee Retired
    Jul 14, 2016
    Hi shakiri,
    
    Just tried this on an Apple iOS device with the latest ReadyCLOUD app and it worked just fine. Could you tell us the firmware of your Android device and the version of the ReadyCLOUD app installed?
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team
_jack_
Aspirant
Aug 09, 2016
I'm having the same problem. I have a nighthawk with the latest firmware, and I'm running the latest readycloud app on iOS...
- _jack_
  Aspirant
  Aug 09, 2016
  This problem only seems to exist when I'm not connected to my Wi-Fi. I have not yet tried on another Wi-Fi connection.
  - JennC
    NETGEAR Employee Retired
    Aug 10, 2016
    Hello _jack_,
    
    I saw your post earlier and did not know that you are using a nighthawk router that has ReadyCloud feature. This thread is for ReadyNAS with ReadyCloud and the topic you have started was posted in the ReadyNAS board too. Please continue discussing the issue on the topic you have started, I will move that topic to the right board.
    
    Regards,
Graham85
Aspirant
Aug 15, 2016
I am on iOS with latest updates and firmware, nighthawk as well
Graham85
Aspirant
Aug 15, 2016
Same problem
- JennC
  NETGEAR Employee Retired
  Aug 16, 2016
  Hello Graham85,
  
  If you are not using ReadyNAS, please create a new conversation under Home Networking board.
  
  Regards,