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Solved
mount_block_root +267 on RN31400 + failing USB Firmware recovery
I upgraded my RN31400 (S/N 3C38460J0024C) to v6.9.4 last week.
After a shutdown at a later time I ended up with "mount_block_root +267" errors all the time when I try to reboot it.
It was impossi...
If this happened at shutdown, I don't think a USB recovery would help. So I don't recommend trying that again.
Did you try removing the disks (labeling them by slot), and then boot the system diskless? That should complete quickly, and the NAS should give you a "no disks" status on the LCD. You should also see that in RAIDar. If you get that, it gives you some confidence that the chassis is more-or-less functional.
Note that if your NAS was purchased between 1 June 2014 and 31 May 2016, then you have free lifetime chat support via my.netgear.com. If you have that you should use it. Paid support is also an option.
Hi Stephen,
I hadn't tried to remove the drives but I have now and it still hangs on "Booting..." so I guess it is a chassi HW (or potential firmware) issue.
I bought it on 2016-10-06 so no free lifetime chat support but I guess I could try to go down the HW replacement path unless you have another suggestion?
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