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jnorback's avatar
jnorback
Aspirant
Nov 28, 2018
Solved

mount_block_root +267 on RN31400 + failing USB Firmware recovery

I upgraded my RN31400 (S/N 3C38460J0024C) to v6.9.4 last week. After a shutdown at a later time I ended up with "mount_block_root +267" errors all the time when I try to reboot it. It was impossi...
Installation & Upgrade
  • StephenB's avatar
    StephenB
    Nov 28, 2018
    jnorback wrote:

     

    I bought it on 2016-10-06 so no free lifetime chat support but I guess I could try to go down the HW replacement path unless you have another suggestion? 

    It is under warranty, so I agree the RMA path makes sense.

jnorback's avatar
jnorback
Aspirant
Nov 28, 2018

Hi Stephen,

I hadn't tried to remove the drives but I have now and it still hangs on "Booting..." so I guess it is a chassi HW (or potential firmware) issue.

I bought it on 2016-10-06 so no free lifetime chat support but I guess I could try to go down the HW replacement path unless you have another suggestion? 

StephenB's avatar
StephenB
Guru - Experienced User
Nov 28, 2018
jnorback wrote:

 

I bought it on 2016-10-06 so no free lifetime chat support but I guess I could try to go down the HW replacement path unless you have another suggestion? 

It is under warranty, so I agree the RMA path makes sense.

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