NAS has locked up. Can not access. Can not even ping. See attached photo of the display. Will not soft shutdown using power button. Any ideas?

broad01 Can you still access the Boot menu? Were you able to check the status of the NAS on RAIDar? You may want to try booting it on Ready only mode. Kindly check if you can download the logs as well. Many thanks! Regards

Hi Mark As I said in my post "Can not access. Can not even ping." Not even with RAIDar. RAIDar says no devices found. What do you make of the message on the display? What does this tell you what problem is? I think the only thing I can do is unplug it. How much risk is there of data loss if I do this? Surly the display message will tell you the issue and if a hard reboot will cause data loss? Thanks Adam

A hard reboot in this case should not cause a volume issue. Buit, you may already have a volume issue that will only become apparent after a re-boot. Re-booting in read-only mode may be prudent. Frankly, though, what choice do you have? With no GUI or SSH access, you have no way to do anything else.

So i power cycled the NAS. It came back and all looked OK. A few days later a new message appeared, "btrfs_search_forward+2ac" Again NAS totally locked up. power cycled again. Now NAS shows a popup which says "No volume exists" with a warning message "Remove inactive volumes to use the disk. Disk #1,2,3,4."!!!!!!!!!!!! Lookes like I have lost all my data again.... Anyway to recover? logs attached. This is the third time with a Netgear NAS.

broad01 wrote: This is the third time with a Netgear NAS. It looks like you are keeping the data volume too full (90-95%). broad01 wrote: Lookes like I have lost all my data again.... Anyway to recover? Paid support (my.netgear.com) might be able to remount it.

NAS 104 Locked Up | NETGEAR Communities

12 Replies

Marc_V
NETGEAR Employee Retired
Feb 06, 2020
broad01

Can you still access the Boot menu? Were you able to check the status of the NAS on RAIDar?

You may want to try booting it on Ready only mode. Kindly check if you can download the logs as well.

Many thanks!

Regards
- broad01
  Tutor
  Feb 06, 2020
  Hi Mark
  
  As I said in my post
  
  "Can not access. Can not even ping."
  
  Not even with RAIDar. RAIDar says no devices found.
  
  What do you make of the message on the display? What does this tell you what problem is?
  
  I think the only thing I can do is unplug it. How much risk is there of data loss if I do this? Surly the display message will tell you the issue and if a hard reboot will cause data loss?
  
  Thanks
  
  Adam
  - Sandshark
    Sensei
    Feb 07, 2020
    A hard reboot in this case should not cause a volume issue. Buit, you may already have a volume issue that will only become apparent after a re-boot. Re-booting in read-only mode may be prudent.
    
    Frankly, though, what choice do you have? With no GUI or SSH access, you have no way to do anything else.
broad01
Tutor
Feb 09, 2020
So i power cycled the NAS. It came back and all looked OK. A few days later a new message appeared,

"btrfs_search_forward+2ac"

Again NAS totally locked up. power cycled again. Now NAS shows a popup which says "No volume exists" with a warning message "Remove inactive volumes to use the disk. Disk #1,2,3,4."!!!!!!!!!!!!

Lookes like I have lost all my data again.... Anyway to recover?

logs attached.

This is the third time with a Netgear NAS.
- StephenB
  Guru
  Feb 09, 2020
  broad01 wrote:
  
  This is the third time with a Netgear NAS.
  
  It looks like you are keeping the data volume too full (90-95%).
  
  broad01 wrote:
  
  Lookes like I have lost all my data again.... Anyway to recover?
  
  Paid support (my.netgear.com) might be able to remount it.
  - broad01
    Tutor
    Feb 12, 2020
    Hi
    
    I have tried re-booting into read only mode. Still no volume.
    
    I want to SSH into the unit to check if the data is still there and try a re-mount. I get a connection refused. i went to settings in admin and see under services that SSH is not selcted. I am unable to enable SSH, when I try it says "cannot start service without a volume"!! Is there any way I get enable SSH or get in bypassing the admin setup? How about the tech mode in the boot menu?
    
    Thanks
    
    Adam

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NAS 104 Locked Up

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