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Martcart78's avatar
Martcart78
Aspirant
Mar 05, 2020

Nas 3100 disconnectes after 10 mins

Please can someone help me. My nas 3100 will disconnect after 10 mins. It will do this when I transfer files or in idle. I have to restart the unit to get it working again. Then 10 minutes later it dose it again.

24 Replies


  • Martcart78 wrote:
    Please can someone help me. My nas 3100 will disconnect after 10 mins. It will do this when I transfer files or in idle. I have to restart the unit to get it working again. Then 10 minutes later it dose it again.

    Are you using your web browser?  Or perhaps Finder or File Explorer?

     

    Can you give us more information on your network - particularly the path between the NAS and the client that is disconnecting.

    • Martcart78's avatar
      Martcart78
      Aspirant
      I have the NAS rack 3100 hard wired into a unifi switch. I access it thought window 10. Not using a browser. I open up the NAS folder and start copying files over. Let's say 10 gb size. Half e way thought it will drop the connection. I then have to reboot the NAS. And start again. But if u leave it to idle I will go back to it let's say an hour later. The NAS is there but will not open.. So I have to restart NAS to use it. Thanks
      • StephenB's avatar
        StephenB
        Guru

        Martcart78 wrote:
        I have the NAS rack 3100 hard wired into a unifi switch. I access it thought window 10. Not using a browser. I open up the NAS folder and start copying files over. Let's say 10 gb size. Half e way thought it will drop the connection. I then have to reboot the NAS. And start again. But if u leave it to idle I will go back to it let's say an hour later. The NAS is there but will not open.. So I have to restart NAS to use it. Thanks

        Is the PC using ethernet or WiFi?

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