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that_guy's avatar
that_guy
Aspirant
Jul 21, 2020
Solved

NAS: After normal powerup blue light flashes twice then nothing - No LAN LEDs - No HDD LEDs

NAS has been in service for for a few years. Disks have been in service for a few years. Was plugged into a UPS system, but the storm knocked power out longer than the battery lasted, so was abruptly shutdown. Since this has happened, unit when powered on the blue power button blinks like normal, you briefly see HDD1 light on for just a flash, the the activity light blinks, then once all the normal boot up routine ends, the blue power button blinks twice, then no more activity lights nor HDD1 or HDD2 lights ever.

Fan is spinning as normal
Blue power light after blinking two times after bootup routine, stays solid blue the remainder of the time

 

In addition -- No link or activity lights on LAN port 1 or LAN port 2. Completely dark.

I have lots of data on these drives I would like to preserve, and find it almost impossible that both drives died in tandem. The drives I'm using are:

 

Seagate Enterprise ST10000NM0086, both drives were purchased together and installed together.

Capacity: 10TB (each)

 

Ideas?

 

  • StephenB 

     

    That worked! I'm in. Shares and volumes look in-tact.
    You sir are a f***ing genius.
    netgearGive this person a promotion and a raise.
    Dead serious. I've risen from the ashes.

    Man, I'm about done with 2020. Not even safe working from home these days.

    Re: Backup strategies, I'm assuming you had something in mind like online?
    Care to offer up suggestion?
    This is about 3-4 months of my life's work. I trusted it to Netgear and now glad I did. Got a bit bumpy there, and not going to lie was scared.
    I want to be prepared 100% for future.

    I was sure that a NAS, with UPS + Enterprise drives in RAID 1 was good enough.
    I attached a screenshot here, so you can see, I don't run anything exotic on here, solely used for work, no apps.

    Thanks again StephenB you saved my bacon. If you're ever in the SW corner of Ohio. Lunch is on me mate.

20 Replies

  • Here's a picture of the sticker on the bottom of the unit.
    I've edited out the S/N# and MAC addresses, but can send original via email to support if needed.

    • Sandshark's avatar
      Sandshark
      Sensei

      So, you have an UPS, but the NAS is not montitoring it so it can do a proper shut-down when the battery reaches critical charge?  That elimnates a big part of what an UPS does for a NAS.

       

      What status does RAIDar give you?  What status does it give if you boot without the drives?

      • that_guy's avatar
        that_guy
        Aspirant

        1) Cheap UPS, 400W. Didn't do anything like that. It's now attached to a Cyberpower 900W UPS that does.
        2) Cannot be seen with the newest RAIDar app from Desktoip
        3) Without drives, it boots up similar, all up until the point where the blue light flashes twice, but instead of twice it flashes once - then goes dark. No lights on front at all - fan still spins - but no lights at all.

        4) Tried also with 1 HDD, then 2HDD - same result as #3

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