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Forum Discussion

AlanBoats's avatar
AlanBoats
Aspirant
May 21, 2018

NAS won't boot

Hi, used my NAS for a few years now and then had problems connecting to it.  I logged into it and all was OK but showed a Firmware update was available so did the update.  All whet OK and could acces...
Installation & Upgrade
JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
May 22, 2018

Hi AlanBoats,

 

If you have the RAIDar installed on your computer, it should detect the NAS with a status of 'no disks detected'.

 

You may download the installer here.

 

Regards,

AlanBoats's avatar
AlanBoats
Aspirant
May 22, 2018

John,

 

RAIDar downloaded and launched.  It could NOT detect the NAS.

 

Alan

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    May 22, 2018

    Hi AlanBoats,

     

    It is very likely that the chassis is already faulty since it is not detected even without the disks. If your device is still under the hardware warranty, you may contact support so they can replace it.

     

    Regards,

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    May 24, 2018

    Hi AlanBoats,


    We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

     

    If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
     
    The Netgear community looks forward to hearing from you and being a helpful resource in the future!
     
    Regards,

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