Forum Discussion

Aspirant

Mar 14, 2016

Solved

nas102 over 30 hours for the first use? not possible!

Hi everyone, 2 days ago I have bought a nas102 diskless. I have putted inside a 2tb hdd. Following the discover instruction nothing happened, the online page didn't discovered the nas ,even though I ...

Tips from other users

coslad73
Mar 17, 2016
HI
i solved , i don't know how !
1) I putted inside a old 1tb hdd, the system started
2) In the admin web page i made an firmware update
3) I putted together the 1tb hdd with the new 2tb hdd
4) the system tells me that it needs a sync,after 4 hour the sync is finished
5) i left only the new 2tb hdd ,made a format and now it works
Now a question :
can i put inside two different hdd ,disabling the raid and get the sum of the two hdd ?

StephenB

Guru - Experienced User

Mar 14, 2016

You have 90 day phone installation support - I suggest using it (support.netgear.com)

coslad73
Aspirant
Mar 14, 2016
Thanks for the answer,but when i try to ask support from support.netgear.com it comes out this error : "An unexpected error occurred while handling the request. Please press back and re-try. "

This is what the application says :
- BrianL2
  NETGEAR Employee Retired
  Mar 14, 2016
  Hi coslad73,
  
  Welcome to the community!
  
  The installing status means it's installing the FW on your system. But that shouldn't take long. Can you confirm how did you perform the factory reset procedure? I also suggest that you use the latest RAIDar utility in your PC. You can download it here.
  
  Looking forward to your response.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
- kohdee
  NETGEAR Expert
  Mar 14, 2016
  coslad73 wrote:
  
  when i try to ask support from support.netgear.com it comes out this error : "An unexpected error occurred while handling the request. Please press back and re-try. "
  
  Can you provide me the steps you took in a PM to produce this error so I may have it addressed with the appropriate team? You should definitely not be receiving this error.
  
  Regarding the ReadyNAS, where did you get the disks? Can you try running a disk test from the boot menu? The only reason that this would take this long is during the install, something disrupted the flow and it is stuck.
  
  http://kb.netgear.com/app/answers/detail/a_id/22892
  
  "Test Disk" option
  - coslad73
    Aspirant
    Mar 15, 2016
    Hi
    
    the hdd was new!
    
    Now i'm performing a "test disk" but i donn't think it is a hdd problem .
    
    PS: how many days will last the test?