Need assistance Case# 17830675 (Bad P/S (again)

Ok I was a good little boy and logged a support ticket (17830675.) I wrote that I smelled smoke or some sort of burning. The technician (Justin) responded that he wouldn't replace the PSU because it was still working!!! What was I supposed to do, wait until it catches fire? I wrote back to him and explained that since he implied I continue using the unit in spite of the smell of something overheating that I would hold Netgear responsible for any damages. He wrote back and said since I threatened legal action he was going to close the case and refer the matter to the legal department!!!

Frankly I'm glad their legal department will see that Netgear has an irresponsible technician telling people to continue to use a product in spite of the smell of smoke. On the other hand, now I'm going to get screwed because the support ticket is going into the legal box of no return.

Does anyone know where I can buy a new (better) PSU until Netgear sorts this out?

In my opinion NETGEAR SUPPORT SUCKS. I'm still furious from the idiotic first reply I received from "Justin."