Netgear False Advertising

[quote="mnicholl"]I purchased the ReadyNAS 2120 as at the time of purchase Netgear were offering a free second hard drive. I provided all details according to the T&C's.

The drive never turned up and I contacted Netgear in December 2010, I was told an investigation would be complete and a drive would be issued. The reason the drive was issued was due to the required paperwork not being delivered.

Well still no drive and the previous correspondence is quite convenient....

I've had a similar problem and had all but given up on receiving the advertised free disk as part of the Netgear promotion until I saw your post. I purchased mine in August 2010 and waited and waited and eventually entered into correspondence with Netgear Customer Services. I was initially told that the delay was due to low stock levels and then got the same reason given for lack of fulfillment ie. incorrect paperwork. In January 2011 I resent a scan of the claim form together with the package barcodes as requested and even provided the Royal Mail ref no for the recorded delivery - whose tracking system showed receipt at Netgear together with a signature on the 3rd September 2010. Didn't hear anything back from Netgear from that moment on.

Copy of free disk claim form, barcodes, recorded delivery, proof of delivery - not sure what else I could have done really. Customer service to date has been abysmal which is a shame because the product is great - anyone remember the "hoover free flights" promotion from years ago, this whole thing feels a bit like that...

So I'd appreciate it if Netgear could contact me and make this right please, the HDD is probably only about £20/30 wholesale to Netgear and I could probably get it myself for not much more but it's the principle that counts here and like mnicholl I feel that the promotion misrepresented the product offering if it fails to fulfill it's promise.