NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear not honoring hardware warranty on NV+ -case#17101444
I have an NV+ with over 2 years left on my hardware warranty. Here is the information on my NAS pulled directly from the my.netgear.com website: - Hardware Warranty: Available till 20/Jan/2014 ...
Sorry but this is a joke - right?
So we're saying Netgear now has a policy of assuming all their products in customer hands - even if properly registered - are stolen unless the customer can prove otherwise? Wow!
I have an NV+ which had the power supply replaced under warranty. I was never asked for proof of purchase - everything was done on the basis of my registration. Why was I treated differently?
I agree with the OP - if the product is properly registered then the warranty should be honored else there is no reason to have to register the product in the first place
FYI - other companies do not work this way. I just had my Xbox360 repaired under warranty - all done online including status tracking, airway bills etc and *no proof of purchase needed*. Easiest warranty process I've ever come across as in fact *I* didn't even register it, it registered itself on first boot up.
So we're saying Netgear now has a policy of assuming all their products in customer hands - even if properly registered - are stolen unless the customer can prove otherwise? Wow!
I have an NV+ which had the power supply replaced under warranty. I was never asked for proof of purchase - everything was done on the basis of my registration. Why was I treated differently?
I agree with the OP - if the product is properly registered then the warranty should be honored else there is no reason to have to register the product in the first place
FYI - other companies do not work this way. I just had my Xbox360 repaired under warranty - all done online including status tracking, airway bills etc and *no proof of purchase needed*. Easiest warranty process I've ever come across as in fact *I* didn't even register it, it registered itself on first boot up.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
