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Forum Discussion
Netgear not honoring hardware warranty on NV+ -case#17101444
I have an NV+ with over 2 years left on my hardware warranty. Here is the information on my NAS pulled directly from the my.netgear.com website: - Hardware Warranty: Available till 20/Jan/2014 ...
sphardy wrote: Not if he bought the NV+ populated with disks, which I would presume based on the statement "Once [Netgear] received the log files, he said my hard drive was definately bad, and that they would process the replacement"
You are correct. The NV+ was purchased with two 500GB hard drives installed.
I have found the original quote and purchase order, and I am attempting to get a copy of the receipt from the reseller.
I am still frustrated with Netgear's warranty service. I do not agree that a hardware warranty should be void if I do not have a copy of the receipt even though they have confirmed the warranty is valid and not expired.
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