NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear not honoring hardware warranty on NV+ -case#17101444
I have an NV+ with over 2 years left on my hardware warranty. Here is the information on my NAS pulled directly from the my.netgear.com website: - Hardware Warranty: Available till 20/Jan/2014 ...
Registration does not have any verification process, you could have entered any purchase date. When there is a warranty challenge (RMA), proof of purchase would be requested to verify details.
Also in this case, the system was registered as an NV+, not against the model (RND4450), so they couldn't even take a guess that the system came pre-populated with drives without verifying against the invoice.
If this was an RMA for PSU/etc from the chassis, it would have been honored without invoice. But since it was for a hard drive that may or may not have come with the system, they had to do an extra check.
In days since the NV+ (Pro,NVX,Ultra,etc), the factory is more integrated with the support system. These days, when a product is registered, all info is known on that system via the factory (hard drives,memory,etc); but back then, we could not tie that data together.
Also in this case, the system was registered as an NV+, not against the model (RND4450), so they couldn't even take a guess that the system came pre-populated with drives without verifying against the invoice.
If this was an RMA for PSU/etc from the chassis, it would have been honored without invoice. But since it was for a hard drive that may or may not have come with the system, they had to do an extra check.
In days since the NV+ (Pro,NVX,Ultra,etc), the factory is more integrated with the support system. These days, when a product is registered, all info is known on that system via the factory (hard drives,memory,etc); but back then, we could not tie that data together.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
