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Forum Discussion
Netgear not honoring hardware warranty on NV+ -case#17101444
I have an NV+ with over 2 years left on my hardware warranty. Here is the information on my NAS pulled directly from the my.netgear.com website: - Hardware Warranty: Available till 20/Jan/2014 ...
After speaking with multiple technical and customer support representatives, I was finally able to get them to replace the hard drive under warranty.
I work for a large company, and we have special departments that do purchasing. I spoke with the purchasing department about getting a receipt, but all they could provide was the PO for the device. They thought this would satisfy the proof of purchase requirement for Netgear - it did not.
Anyways, thanks to everyone for your feedback on this issue. I really hope I do not have any further issues with this device. It has been a great piece of hardware. I just feel the support side is a little lacking.
I work for a large company, and we have special departments that do purchasing. I spoke with the purchasing department about getting a receipt, but all they could provide was the PO for the device. They thought this would satisfy the proof of purchase requirement for Netgear - it did not.
Anyways, thanks to everyone for your feedback on this issue. I really hope I do not have any further issues with this device. It has been a great piece of hardware. I just feel the support side is a little lacking.
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