Hello, Sorry for the delay I was messing around and seeing what I could do.  The login prompt did in fact come up on my windows PC and my Mac.  Also came up in Chrome on my IOS device.  This issue has been going on before I even replaced my router with a mesh system.  I have found that factory defaulting the NAS, then logging in is fine.  Powering off the unit gracefully, then waiting a few hours then turning it on, the issue comes up.  Issue doesn't seem to happen when NAS has no drives installed.  I tried a blank disk and the issue still came up, so disks are out of the way.  Is the NAS toast?  or is this a issue with Apache?  Wondering if there is a corrupt Apache file which causes the login prompt to come up at certain times.  Could this be possible?  I am willing to mess around with SSH as I haven't got anything to lose at this point.  What I meant by connecting the NAS to an old wifi router was to isolate it away from any of my devices. NAS IP address is 192.168.68.59 and the MAC IP is 192.168.68.66.  iPhone adress is 192.168.68.54.  RAIDar reports as Heathy and all drive marks are checked.

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OldSchoolGuy wrote:

NAS IP address is 192.168.68.59 and the MAC IP is 192.168.68.66.  iPhone address is 192.168.68.54.

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Ok, so all are on the 192.168.68.54 subnet.

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OldSchoolGuy wrote:

 

I am having issues looking into the ReadyNAS admin page using the correct name (eg admin) and my password.  I know this is the password I’ve used for years on this unit, and sometimes it will successfully let me into the unit (admin page) or it will ask again, then I am able to login.  Sometimes after going through the hoops of logging in, simply refreshing the page asks me for my password again.

 

1. This issue has been going on before I even replaced my router with a mesh system. 
2. I have found that factory defaulting the NAS, then logging in is fine.  
3. Powering off the unit gracefully, then waiting a few hours then turning it on, the issue comes up.  
4. Issue doesn't seem to happen when NAS has no drives installed.  
5. I tried a blank disk and the issue still came up, so disks are out of the way.   
6. RAIDar reports as Heathy and all drive marks are checked.

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I'm not seeing your symptoms on my own NAS (which are running 6.10.9).

When the problem arises, are you still able to access the NAS using Finder?

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OldSchoolGuy wrote:

I am willing to mess around with SSH as I haven't got anything to lose at this point. 

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The ReadyNAS is end of life, so no concern about support when using ssh anymore.

I suggest enabling it, and making sure you can log in using root as the username and the NAS admin password.  When the problem happens again, see if you can get in with ssh.

Hello, yes I am able to login to SSH even when the problem arises.  A few times when the issue was there, I was able to login using finder I believe, but I may need to re check on it.   This is a very strange issue and I need answers on what’s going on with this unit, SMART status tells me all the drives are okay.  I will say one thing though.  One time, when I was dusting off the unit the plug pulled out of the unit and the unit powered off ungracefully (this was when the issues where there) when it rebooted, the hard drives were making a loud noise and I couldn’t login to the unit even once, but after restarting the unit it worked fine.  How does this work?  The unit was originally making popping noises (from the drives) and I couldn’t login.  But then it works fine?  I need help.  Starting to think that the unit chassis is toast.  OR there is a corrupted OS on the flash, but since the ReadyNAS is end of life and since I bought this unit used back in 2014, I don’t think Netgear will give me support.  Unit has been working fine before July.  

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OldSchoolGuy wrote:

SMART status tells me all the drives are okay.  

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Unfortunately, sometimes SMART isn't the entire story.

You might try smartctl -x for each drive, and see if they report any errors that aren't in the smart stats.

Look for the section that starts with

SMART Extended Comprehensive Error Log

You could also enter this and see if that restores the functionality of the web ui.

systemctl restart readynasd

The thing is, I am able to login it to it but sometimes the password prompt comes up twice.  Like I said once, when the power was disconnected the unit didn’t even allow me to login at all, kept bringing me to the password recovery page after entering in the correct password.  Normally, the unit lets me in but asks for the password prompt twice, but will try this.  

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OldSchoolGuy wrote:

Normally, the unit lets me in but asks for the password prompt twice, but will try this.  

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And this happens from all your devices? 

After you successfully log in, maybe try logging out, and then immediately log back in.  Then see if the problem recurs, or if it lets you in with only one prompt.

Are the disks set to spin down after inactivity?

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OldSchoolGuy wrote:
Do you think the drives are bad or the chassis itself is bad? I will try this.

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If this is all you are seeing, then I don't think it's either of those. It's a rather small issue, that only presents in that one very focussed way.  If it were the drives or the chassis, then I'd expect a wider range of bad behaviors.

I am thinking it is more likely something going on with your browser.  Another thought is you should open up an incognito browsing window, and try logging into the NAS from there.  Let us know if that also gives us the double password prompt.

The thing is, it happens more in Safari and once in a while it comes up on Chrome.  Haven’t monitored Firefox enough, but Firefox seems to work.

Okay, edge and Firefox seems to work but chrome and safari doesn’t.  I also realized that after the password prompt comes up twice, and logging in and refreshing the page it asks for the password prompt again.  This loop goes on until I close the browser or log out of the ReadyNAS completely.  Also, when I am in the loop when I refresh the browser after the password prompt comes up after refreshing the page, I am able to use another browser and access it just fine.  So it is kind of isolated to the browsers, yet it happens on both chrome and safari but not on edge and Firefox?  Is this good or bad?  P.S I tried going into private mode on safari, and the password prompt comes up twice.  Both safari MAC and IOS seems to have this issue, the Mac version of Firefox and Microsoft edge seems to work fine.  And chrome mobile has this issue, but haven’t tested it on my Mac to see if the issue is also on the chrome desktop version.

Drives are okay, checked with the smartctl status and all were fine with no errors.  But the unit has been just restarted when I did it so, not sure if this is a good test but should be sufficient.  Also this problem appears to not happen when there is no drives in the ReadyNAS.  So, if the chassis is good, and the drives are good then the only thing I can point to is the browser.  No other strange activity’s with it aside from the browser issue, so I’m guessing that the unit is okay.  Can anybody confirm?  Sorry since this is my third message in one day

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OldSchoolGuy wrote:

Can anybody confirm?  Sorry since this is my third message in one day

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It's an unusual symptom, so it's hard to figure out exactly what it is.

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OldSchoolGuy wrote:

Also this problem appears to not happen when there is no drives in the ReadyNAS.  

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The OS is installed on the disks.   When there are no disks installed you are using a recovery mode in the NAS that is running out of the boot flash.  There could be a clue here, but it doesn't necessarily point to the disks being bad.

You could try clearing the browser cache, and double-checking that the NAS admin password isn't saved in your browser settings.

Yes, but it’s very frustrating as there is obviously an issue with the NAS because I have other devices on the network that use the same login system as the NAS and they worK fIne.  Isolating the unit didn’t work either.  Browser cache has been cleared many times, and the ReadyNAS has been reset.  

My guess is that the login is simply timing out.

Are you seeing any other indications that the web ui is sluggish?

Sometimes it can be slow and I’ve seen once or twice before where the buttons on the webpage where white.

One thing, when I said that booting up the unit without drives works fine you said that this is a clue of a issue, would this be a bad one or a good one?

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OldSchoolGuy wrote:

One thing, when I said that booting up the unit without drives works fine you said that this is a clue of a issue, would this be a bad one or a good one?

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Not really sure, as I haven't played much with recovery mode.  

If you want, you can download the full log zip, and send it to me.  Do that by uploading it to cloud storage (dropbox, google drive, etc), and then send me a PM (private message) with the link.  Send the PM using the envelope icon in the upper right of the forum page.  Make sure the permissions are set so anyone with the link can download it.

Hi, thanks for all your help but I will be scraping this unit.  I have two other ReadyNAS’s at home, a 214, and a NV+ from 2008.  I unfortunately can’t afford a new NAS at the moment, so I will be scraping this unit in what’s left in it :door panel cover, fan, PSU, and side panels.  Will be selling them on eBay along with my fully working ReadyNAS 214 as I’m not sure if that one will mysteriously go “bad” suddenly, so I’d rather get rid of it before issues come along with that one too.  I will be keeping my Netgear ReadyNAS NV+ as it works fine and is bulletproof aside from a few issues along the years that I have fixed, in 2020 the PSU started making weird noises along with a small spark, thankfully the unit was fine and I took another PSU and modified it to fit inside the unit.  My Netgear ReadyNAS 214 drives went bad once too a few years ago, but this is my first ReadyNAS that has had a login problem.  If you’d like, I can send the logs but if everything looks alright I will be scraping the unit because I need to buy a new NAS.  What NAS do you recommend?  QNAP and  Synology look like good brands.  

I forget to mention, the drives in this unit is from a NAS that was being thrown out last year and I replaced the drives in this unit because they weren’t working correctly.  Not sure what that changes, but would just like to put that out there.  

I have a question, under all of the drives under the Smart_History status the CMD Timeouts say -1 is this normal? 

I know this is a long shot, but is it possible that the replacement power supply that I bought last year is failing?  What would be the best way to check this?  Would a volt meter connected to the correct pins work?  Would this cause my CMD Timeout?

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OldSchoolGuy wrote:

What NAS do you recommend?  QNAP and  Synology look like good brands.  

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I've only owned ReadyNAS, so I have no experience with other brands.  

Certainly it makes sense to look at QNAP and Synology.  Maybe also Asustor.

Another option is to get a USB-C enclosure and connect it to a PC. 

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OldSchoolGuy wrote:

I have a question, under all of the drives under the Smart_History status the CMD Timeouts say -1 is this normal? 

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Generally -1 means that smartctl has no information on that parameter.  Not a concern, though I've more often seen that with temperature.

Often you will see that info later on (for instance if you use ssh and run smartctl).

Do you have a user name and password saved in the browser? I've not seen that cause this specific behavior, but it's worth checking.  I ask because without drives, your NAS will identify itself differently to your browser, so any stored password would not be used.