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Forum Discussion
Netgear ReadyNAS 524X CPU running alarmingly hot
Summary: I purchased a Netgear ReadyNAS 524X (FW is current: 6.10.1, no betas) late August/early September of this year (2019), had to go out of town, so didn't even take it out of the box until I'd ...
OK...I've been on with support since...about 11am today (!).
Reran every single test I've been running, and gave them loads of screenshots.
They gave me a link to new FW, I manually updated it, and still running at temps which are in the 70s (Celsius). Of course, it isn't truly quiescent now, as I flashed the FW & did a factory reset (I'm getting rather experienced at those with this device...) as it is syncing et al, however...I'm still kinda skeeved at having a NAS where the *idle* CPU temp (it *never* gets below the low 40s, C, even in a cool area, plenty of space, an extra fan blowing ON the unit, and the front door open, internal fan on highest setting) is actually higher than the highest temp on any other device I have, workstation or other.
They don't want to RMA it, saying (edited solely for brevity):
"I was inquiring this with Level 3 support. After telling the 70C CPU temperature it seems normal to them" & "That is what I've been told when my senior tech messaged one of our L3 support to inquire your issue."
(The second part was a response to when I asked, "Really? 70 Degrees Celsius?").
I am...regretting my purchase, and if I hadn't had to go out of town (leaving the unit in the original box, untouched in the living room, until my return), I'd have just returned it to Amazon by this point >:/
To be clear...
Having dealt with Annoying Clients (and knowing all too well the *tremendous* PITA which helpdesk/TT stuff can be, as one so often has belligerent idiots to deal with...my frustrations aside, I did my best to be polite and patient.
And, that said, those I dealt with were nothing but polite and as helpful as they could be, and I'm not saying they were anything but gracious; just...ultimately unhelpful.
I'm very disappointed, as over the years, I've had remarkably few issues with Netgear & their products; given the sheer volume of their products I've dealt with, a mere couple of issues is *really* trivial.
As a private person, not acting under the aegis of a large organization, however...this has not left the best taste in my mouth. Much as I'd have preferred a solution, even just RMAing it at this point would be fine.
Whether this is satisfactorily resolved remains to be seen, ultimately, and that will dictate further business dealings with them for me, at least when it comes to their storage devices.
*shrug*
/endrant
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