NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

wbisct's avatar
wbisct
Aspirant
Mar 29, 2023

NetGear ReadyNAS RN31600 Diskless NAS Array admin password impossible to reset....

Can anyone provide a hotfix to reset the admin password without erasing my data? Can it be done with disks taken out? OS reinstall from boot menu did not work...

 

I have created another admin account I use on it before when I set it up first.... does this help?

 

6 Replies

Replies have been turned off for this discussion
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

     

    This section is for help with routers.


    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    ReadyNAS Network Storage: Official NETGEAR Community

    You might like to search there for messages related to your problem.

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    Check for various troubleshooting tips.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

    • wbisct's avatar
      wbisct
      Aspirant
      Ah bummer yes true.... Lonnng day today... Tired... 😔
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        This place is a rat's nest. People get lost all the time.

         

         

  • StephenB's avatar
    StephenB
    Guru - Experienced User

    wbisct wrote:

    Can anyone provide a hotfix to reset the admin password without erasing my data? Can it be done with disks taken out? OS reinstall from boot menu did not work...

     


    OS reinstall is the correct process - but it needs to be done with the disks in.  

     

    It will

    1. reset the admin password back to password
    2. reset the IP configuration to DHCP with no bonding
    3. turn off volume quota (which can be turned on again from the volume settings wheel).

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More