Netgear Support After 90 days

Hi,

My question is more what if they cannot find root cause of the SW problem. The last 2 SW problems I have raised have not been resolved and I have swallowed this because I wasn't paying for it. My particular issue probably won't result in a fix or a known root cause but I wanted investigation nevertheless.

I would be livid to pay £60 and then be told that they would close the case as unresolved.

I can understand the cost saving exercise in removing software support but I do think it could cost Netgear some customers in the long run. I mean in my example, all of my support cases raised over the years have been genuine / complex issues (which is why several haven't been solved) and some have resulted in FW updates / fixes. One could say my input has improved software quality. I could understand if my query was a very basic kind of question / issue which can be found in documentation etc. And... as you probably know, I always query the forum before just running and opening a case.

Thanks...