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Forum Discussion
Netgear Support After 90 days
Hi all, I am extremely disappointed to hear that Netgear ReadyNAS products no longer have software support beyond 90 days. Historically these products had e-mail / support ticket support after the ...
I think it already has cost some customers. So I agree with this analysis.
steveoelliott wrote: ...I can understand the cost saving exercise in removing software support but I do think it could cost Netgear some customers in the long run.
Likely Netgear realized this when they started down this path. Ultimately "free" support is still paid for by the end users, it just ends up bundled into the product price instead of a support contract. As competition increases, customers start buying on price, so the bundled support becomes unsustainable.
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