NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Support After 90 days
Hi all, I am extremely disappointed to hear that Netgear ReadyNAS products no longer have software support beyond 90 days. Historically these products had e-mail / support ticket support after the ...
It's a shame as some of the more technically savvy / professional users of this platform actually aid in development.
I have been using NAS devices since 2008 for over a dozen customers. Some units I have sourced directly but mostly customers purchase them and I configure / maintain them. In that time I have identified several software defects which led to firmware releases / fixes. There are also a number of issues which remain a mystery, very much like the case I raised yesterday. But the point is, as technically savvy / professional users, the likelihood is if we raise a case it will benefit everybody and it's far easier from a support perspective working with a technically minded customer than somebody who with all due respect has little knowledge of the underlying system. If we find the issues and work with support teams we save them time and pain on other support cases.
Perhaps a slightly controversial way of looking at things but I know of many organisations that offer premium / higher level support to those who are technically astute, sometimes at near zero cost.
I have been using NAS devices since 2008 for over a dozen customers. Some units I have sourced directly but mostly customers purchase them and I configure / maintain them. In that time I have identified several software defects which led to firmware releases / fixes. There are also a number of issues which remain a mystery, very much like the case I raised yesterday. But the point is, as technically savvy / professional users, the likelihood is if we raise a case it will benefit everybody and it's far easier from a support perspective working with a technically minded customer than somebody who with all due respect has little knowledge of the underlying system. If we find the issues and work with support teams we save them time and pain on other support cases.
Perhaps a slightly controversial way of looking at things but I know of many organisations that offer premium / higher level support to those who are technically astute, sometimes at near zero cost.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
