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Forum Discussion
New Pro 6 with "DDB18 power is out of normal range" error
I've just purchased a Pro 6 and I'm getting the following error: DDB18 power is out of normal range [expected: 1.80 current: 1.90]. I updated to the latest firmware (4.2.17) and did a system r...
You have 90 days of free technical support from the date of purchase. I would suggest calling tech support (you need to register first) and discuss it with them. Or, you could simply go ahead and contact the vendor and arrange to return it to them and get a new one.
I had problems setting up my first NVX and while tech support was going to give me an RMA number, they suggested returning the unit to the vendor for replacement, for if the vendor replaced the unit I would be getting a new unit, but if Netgear sent a replacement it would be a refurbished unit. (We then found out that it was the memory module not fully seated. Totally different situation from yours which sounds like a PSU problem).
I had problems setting up my first NVX and while tech support was going to give me an RMA number, they suggested returning the unit to the vendor for replacement, for if the vendor replaced the unit I would be getting a new unit, but if Netgear sent a replacement it would be a refurbished unit. (We then found out that it was the memory module not fully seated. Totally different situation from yours which sounds like a PSU problem).
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