"DDB18 power is out of normal range" error (#18126676)

Hi Mark you should edit the thread title (i.e. subject of first post in the thread) to include your current case number. That way if a NetGear support representative comes across this thread it will be easier for him/her to help you.

Also when did the unit first start experiencing issues? If NetGear approves a RMA for a new unit, if possible (close enough to purchase) it's best to exchange it via the reseller for a new unit rather than a refurbished one. If the issues started close to the purchase date they should have given you this advice.

whoopus wrote:
My first unit shut down with no explanation and then would not boot.

It wouldn't even go into the boot menu?: http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu

whoopus wrote:
The second unit upgraded from .15 to .19 and froze (it seems that you can't upgrade from .15 to .19).

There is a bug fixed in 4.2.20. System > Update > Remote or automatic updates would have prompted you to update to 4.2.16 then to 4.2.19.

I'd recommend 4.2.20-T40 (http://www.readynas.com/forum/viewtopic.php?f=51&t=57193) which appears to be very close to a production release.

whoopus wrote:
So support cleans up the mess only to find out that now the unit won't expand the volume after I exchange my hard drives for larger ones.

Often that can be due to a disk not syncing properly for whatever reason. If this is the case it shows up in the logs zip file (Status > Logs > Download all logs). Did they check for that?

whoopus wrote:
Well, guess what, I get a "DDB18 power is out of normal range [expected: 1.80 current: 1.90]." message every 30 minutes. From what I read, this is a hardware issue and guess what...I get to go through the RMA process.....AGAIN.

Ouch! That is a bad run. Hopefully NetGear support can get this sorted quickly.

Thanks for your thorough response and tips. The error, added to the fact that they did not send me a shipping label to send my second defective unit back with on my Advance RMA just sent me over the edge. I've calmed down a bit from last night.

If I remember correctly, we couldn't get the first one to even power on. (All of my defective units are starting to run together now) I sent them the logs on the second unit and they even telneted into the box, but couldn't figure out why the volumes wouldn't expand. It would just say that the volume would be expanded on the next reboot only to give the same message after rebooting. I wonder if it had something to do with the .15 to .19 issue. I really wish that if there was a problem going from .15 to .19, they would have ensured that the unit shipped to me either had .19 on it or a note saying to to do the automatic upgrade when prompted, because when I first booted the second unit, it prompted me to upgrade to .19 and I remember seeing .15 on the main screen before I said yes to the .19 upgrade.

As soon as I booted up the third unit, the volume started to expand, so that problem was solved, but enter new problem.

I submitted my new case online as I am tired of spending time on the phone. Hopefully I will hear from an agent soon. Maybe they will thoroughly test out my fourth ReadyNas pro before they send it to me.

One final update on this mess. My volume expanded automatically in the new unit, so I moved the hard drives with the newly expanded volume back to the previous unit and will simply send back the new RMA unit back instead of trying the RMA Roulette wheel one more time. What a fun 3 weeks it has been, but I finally have a fully functioning Pro 6 with a fully expanded volume.