NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
New RN104 fan speed 0 rpm and system status dead #26814707
Hi,
I have an RN104 for a good while now but only unboxed and set it up in last few days as I was waiting to buy some hard drives. I have 2 x WD Red 4TB drives in it now. Upgraded to 6.4.2, se...
I'd contact support and ask for an RMA.
I don't see any reason to try to "fix" it with fan control software. You shouldn't be seeing this problem in a new out-of-the-box system.
I agree.
Those fan messages would suggest possible hardware failure.
You should contact support. They may request your logs and to have a look at your system so they can verify there is a hardware issue before approving the RMA.
Thanks for the replies guys. I was hoping to avoid RMA as it has been in a box for 18 months or so without use - but looking into the warrenty further it seems to be covered for 3 years. I have opened a support case so will see what they say.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
