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Forum Discussion
NEW: v6.6.1 = No Apps, and Inactive Volumes
Good Evening Community and NETGEAR Staff - Needless to say at the moment, I am very frustrated; the ONLY thing that consoles me, is that it seems that I am in NO WAY the ONLY person experiencing issues [ I ALWAYS hate doing updates and this proves me right ]...
By now this is not anything NEW - my problems start w/ Inactive Volumes, which leads to ALL of MY DATA suddenly *poof* = GONE; which of course explains why there are NO Apps ( PlexMedia, SickRage, VPN, etc... ) nor do I have the ability to ADD any new ones.
After the update ( yesterday ) - everything appeared to come up as expected / normal - it wasnt until today when I was attempting to use PlexMedia that I noticed that the system was none responsive, I also attempted to access my shared network drives and saw that it too wasnt working - as I have in the past I decided to reboot the NAS and get it back ONLINE -little did I know that I was signing my own death certificate.
After taking a while to shutdown, waiting for a bit and then cold booting the device - I learned that the system is hosed ( honestly I am hoping that its a buggy OS and that everything is safely in there somewhere otherwise WTF! -apologize but honestly frustration is kicking in )...
Looking through the logs, ( like many others ) I too see errors about some files affected with a virus which is funny since the anti-virus app was none responsive after the upgrade ( yes I was prepaired for that, after getting the e-mail informing me - however wasnt that supposed to have occured back in the beggining of Jan' 2017 -here we are in Feb a little back dated or delayed -No? -I figured by now it would've been safe to go back into the water -Never learn ).
So like everyone else I will do my best to be patient, and if I wind up having to pay for support - then it better come w/ a Guarantee that they will Recover what has clearly been corrupt by a buggy update.
12 Replies
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Hi josephssterling,
The upcoming release version 6.7.0 may resolve your problem, please be patient.
Thank You xiao123 for that piece of info; any clue when that drops / becomes available to the consumer for download?
Hi josephssterling,
I checked your log, since the file system wasn't mounted in your box, so the volume was inactive. Please contact the Netgear support. It's not the same issue I thought.
- I have not tried that @ volume read only - never have done it before, what are the steps to do so?
josephssterling wrote:
@I have not tried that @ volume read only - never have done it before, what are the steps to do so?See page 90-91 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf
Thank You StephenB mdgm-ntgr; I tried Read-Only mode, and still the same error... I also attempted to revert back to a previous version and no luck.
I have reached out to tech support and my options are 1. pay for ( 1 year ) support or 2. one time charge for backup recovery -neither guarantee me getting my data back... I am mulling it over, as neither are cheap...
I'll update once I make a decision...
I have a little glimmer of hope, as other devices still see the volume and shares -the problem is that they are inaccessible...
Can you send in your logs (see the Sending Logs link in my sig)?
Attempts to recover data never come with any guarantees.Have you tried booting into volume read-only mode?
If that doesn't work this does look like a problem where you'd need to contact support or restore from backup.
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