NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

zaidon's avatar
zaidon
Aspirant
Dec 29, 2015
Solved

No volume exists. Some menu options are available only if a valid volume exists. RN4200,

Hi ALL...

After water problem with my NAS RN4200, 32TB, I faced a corrupted software which solved by OS reinstall and restoring previously saved configuration, and another problem which is:

"No volume exists.  Some menu options are available only if a valid volume exists."

with at least three disks dead...

there is no technical support in my country...so

any info will be helpful....

 

 

  • You could power down, remove the bad disks, put new disks in, do a factory reset (wipes all data, settings, everything) and restore your data from backup.

3 Replies

Replies have been turned off for this discussion
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Then you may need to try a 3rd party data recovery company. Note data recovery may be unsuccessful and can be very expensive.

     

    Another option would be to restore from backup (I hope you have one. You should always have copies of important data on multiple devices at different locations e.g. in case of water damage) to a new NAS.

    • zaidon's avatar
      zaidon
      Aspirant

      thank you for your answer... unfortunately I didnt have a full backup of the NAS data.. but I have a backup of the most important data...

      I want to ask bout the next step regarding my NAS device hardware.. without thinking of data recovery...

      should I start change the unseenable or maybe damaged disks (as shown)...

      while the disks are shown healthy in the other image....

       

       

      nas state.jpg

       

       

      nas health.jpg

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        You could power down, remove the bad disks, put new disks in, do a factory reset (wipes all data, settings, everything) and restore your data from backup.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More