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Forum Discussion
tomiaurednik
Feb 22, 2019Tutor
No volume exists
Yesterday in the morning NAS started to behave extremely slow. Found out it was stuck in a rsync process for days (replication to another NAS), but I was unable to stop the process. So NAS was restar...
StephenB
Feb 23, 2019Guru - Experienced User
It's best to use paid support (my.netgear.com) for this. Ask about per-incident support.
Hopchen
Feb 24, 2019Prodigy
StephenB wrote:
It's best to use paid support (my.netgear.com) for this. Ask about per-incident support.
Yup, I agree with StephenB. This looks like filesystem corruption. Unless you are very familiar with BTRFS troubleshooting, I would think it is better that Netgear support takes a look at this. If you have backups you can of course factory reset the NAS and restore from the backups but otherwise it would be better to reach out to NTGR for assistance.
- tomiaurednikFeb 25, 2019Tutor
Maybe I am a bit stupid, but I cannot find anything else but call support. There's no pay-per-incident option for EU. Or am I missing something ?
Best regards
- StephenBFeb 25, 2019Guru - Experienced User
When you contact support, you can ask about per-incident support.
Use my.netgear.com to reach them.
- tomiaurednikFeb 25, 2019Tutor
I am slowly giving up on Netgear... I cannot find a way to request a support. This is how far I've got.
Contact NETGEAR Support
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Product Model:RN10400Purchase Date2014-03-20Suggested Answers from our Knowledge base:
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