Hi, I have a Readynas RN10400 with firmware version 6.9.4 It has 4 x Seagate NAS ST3000VN000 disk drives orginally X-RAID but since issue the system shows RAID 5 and zero free space. Following a lost admin password I did an OS reset using the boot menu method described at: https://kb.netgear.com/22891/How-do-I-access-the-boot-menu-on-my-ReadyNAS-104-204-214-or-314 and now unable to access my data. When I login to the admin page using the default admin/password there is a message indicating that "No volumes exsist" and a recomendation to create one before continuing. There is also a notification informing me to remove inactive volums to use disk. Disk #1,2,3,4 (see screenshot at: https://i.imgur.com/68bHrlB.png) but at this stage I have not removed any disks in case I do additional damage. This was my primary (and only) backup device so I'm hoping someone can help retrieve my data. Thanks David

Hi davidburchett52, You may download the logs and upload it to a file sharing site then PM me the download link. We may be able to check what would cause the volume to become inactive. I also agree with @StephenB that it will be best to contact NETGEAR support so they can assist you in finding what caused the issue and with the data recovery as well. Regards,

No volume exists | NETGEAR Communities

21 Replies

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StephenB
Guru - Experienced User
Jan 18, 2019
I think your best option is to contact paid support via my.netgear.com.

FWIW, it sounds to me like your NAS is used for primary storage, not really as a backup device.
JohnCM_S
NETGEAR Employee Retired
Jan 18, 2019
Hi davidburchett52,

You may download the logs and upload it to a file sharing site then PM me the download link. We may be able to check what would cause the volume to become inactive.

I also agree with @StephenB that it will be best to contact NETGEAR support so they can assist you in finding what caused the issue and with the data recovery as well.

Regards,
- davidburchett52
  Tutor
  Jan 21, 2019
  Thanks for your replies guys...
  
  I've got the NAS working again but have one remaining issue that I've seen in other posts, one of my disk's (the newest one) is triggering the following error message in the log:
  
  Disk: Detected high uncorrectable error count: [3392] on disk 4 (Internal) [ST3000VN000-1HJ166, W6A1GT98]. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
  
  I plan to make a copy of all my data then run tests on the disk 4 and also reset the NAS back to factory default before copying the data back on to the NAS.
  
  If the errors on disk 4 continue I'll open a new ticket.
  
  Thanks again for your responses.
  
  David
  - StephenB
    Guru - Experienced User
    Jan 21, 2019
    davidburchett52 wrote:
    
    Disk: Detected high uncorrectable error count: [3392] on disk 4 (Internal) [ST3000VN000-1HJ166, W6A1GT98]. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
    
    This error is being reported by the drive - the NAS is just forwarding the problem to you. It's most likely an early failure in the drive itself.
    
    So test the drive in a Windows PC with Seatools. You can connect it either with SATA or a USB adapter/dock.
    
    If you just purchased the drive, you could also just exchange it with the seller for a new one.