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ColonelPanik's avatar
ColonelPanik
Aspirant
Dec 14, 2011

Not a good start with the Duo V2

First I notice no product found in the support area on Netgear's site. Then I notice no screws included in the packaging for my brand new NAS. I figured Netgear would overnight me some like other companies looking to avoid returns. Not happening. They tell me to return to where I bought it. So Friday I will have a replacement unit. But it may end up going right back with the first since I can't get any joy with USB 3.0 drive speeds. Add to that the crippled interface and waiting for much of the existing V1 software to be ported to ARM and I'm not too optimistic. I don't really care about anything but USB 3.0. I probably can port what I need myself when it comes to apps. Flakey USB 3.0 support is a deal killer. Tier1 support isn't much help. They were trying to tell me that X86 apps will work for ARM :cry:
I was really digging Netgear after buying a WNDR37000 last week. Now, not so much. Seems like Netgear is going for holiday/end of year sales figures instead of satisfied customers. Maybe I will get lucky and find out the USB controller is just bad on this unit.

8 Replies

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  • You should have posted about the screws earlier, as the Jedi many times will send out packets of screws. Of course sometimes the gremlins seem to find inventive places to hide the screws. Sometimes they are in a packet in the bottom of the box, sometimes taped to the inside bottom of one of the trays (my NV+ 4 1/2 years ago) and sometimes included in the packet with the warranty card and install CD (my two NVX units 1 1/2 years ago).

    There have been some documented cases of external drives displaying incompatibilities with ReadyNAS system even on the USB2 ports. It would help if you find the same situation on the replacement chassis, to post back with the drive make and model. That post should also be in the Hardware and Hardware Compatibility forum.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Please also update to RAIDiator 5.3.2 before testing USB speeds. If you get a diskless unit and connect it to your network, put one or more disks in it and then turn it on, it should automatically download the latest firmware and give you a clean setup on that.

    What filesystems have you tried? I would suggest trying both NTFS and EXT3
  • PapaBear wrote:
    You should have posted about the screws earlier, as the Jedi many times will send out packets of screws. Of course sometimes the gremlins seem to find inventive places to hide the screws. Sometimes they are in a packet in the bottom of the box, sometimes taped to the inside bottom of one of the trays (my NV+ 4 1/2 years ago) and sometimes included in the packet with the warranty card and install CD (my two NVX units 1 1/2 years ago).

    There have been some documented cases of external drives displaying incompatibilities with ReadyNAS system even on the USB2 ports. It would help if you find the same situation on the replacement chassis, to post back with the drive make and model. That post should also be in the Hardware and Hardware Compatibility forum.

    Wish I would have known about the Jedi then. Yeah I made sure to triple check all the Styrofoam and other packaging before calling. I bought a scanner last year and thougt I only had a European power supply until I looked in a hole in the bottom of the foam packing. I will definitely update the HCL with my findings, good and/or bad.

    mdgm wrote:
    Please also update to RAIDiator 5.3.2 before testing USB speeds. If you get a diskless unit and connect it to your network, put one or more disks in it and then turn it on, it should automatically download the latest firmware and give you a clean setup on that.

    What filesystems have you tried? I would suggest trying both NTFS and EXT3

    First thing I did was update to 5.3.2. I have a ton of drive screws so I used a few to set up one drive just to test things out initially. They don't fit flush with the module so I'd prefer the intended hardware. I went back to factory settings a few times too. My USB 3.0 hub or some snag caused USB 2.0 and USB 3.0 devices to not be recognized and/or disconnect and not re-establish connections on any ports early on. After that I went into the diagnostic tool from Seagate and changed the disk time out to hours instead of 15 minutes. I also removed the USB 3.0 hub and no more disconnects just pathetic speeds. I have only tried NTFS so far. I will try EXT3 in a few. Page 69 of the software manual for 5.3 of the DUO V2 explicitly states that only Fat32 and NTFS can be used on external drives so I didn't try. I saw some folks posting about success with Ext4 too but information on those things on the Duo V2 is limited.

    It's not an entirely negative experience though. I love the form factor and hardware. Time Machine support is nice. Unfortunately I will have to wait for Twonky since my Sony's DLNA support is butchered. ReadyDLNA works with everything else (phones and tablets) nicely. I just happen to have solutions for these other services in place already. I guess as I feel more comfortable about update timelines I will feel better. I'm fairly certain the WD drives I'll be adding internally will get 70-85MB/s over Gigabit Ethernet. The Seagate 5400rpm SATA I with maybe a 8mb cache I'm testing with does 60MB/s.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Whether EXT3/EXT4 is supported or not one would think it should work. After all they're native Linux filesystems used by the ReadyNAS for the partitions on the internal disks.

    Having said that using the NTFS filesystem on external disks should be fine.
  • mdgm wrote:
    Whether EXT3/EXT4 is supported or not one would think it should work. After all they're native Linux filesystems used by the ReadyNAS for the partitions on the internal disks.

    Having said that using the NTFS filesystem on external disks should be fine.

    I wasn't sure if other filesystems would break some weird software dependency. I'm new to ReadyNAS so I'm still not up to speed on how everything is setup. I've only read this is a custom Debian system.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    It runs custom Debian Linux.

    Support for just FAT32/NTFS is probably to simplify things for the entry-level users. I would expect EXT3/EXT4 would still work fine, it's just you need special drivers for Mac/Windows to use these filesystems and that's something perhaps a bit too complicated for the target market for these products. FAT32 and NTFS are supported on both Windows and Mac OS X (though Mac OS X doesn't write to NTFS except with 3rd party software).
  • What model did you buy? What drive configuration is in it?

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