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Forum Discussion
NV+ Power Supply Failure
Apparent power supply failure in my Readynas NV+. System appears to power up then becomes unresponsive even to power button on front of machine. Smell coming from machine. Part#/Model#: RNV2-S4-R4...
I also have an NV+ that has a PSU failure going on. It now gives a very strong burning smell, which gets stronger and stronger the longer the unit stays on, I suspect it won't last longer than 20 minutes now. Luckily, it failed during the day while I was sitting near it, so I caught it early.
I believe I'm covered under this service action:
http://www.readynas.com/forum/viewtopic.php?t=10259
As my serial number falls within the range.
I called 888-NETGEAR, but the only options seem to be for pay by the hour support- did I do something wrong? How can I report the failed PSU over the phone?
I registered my ReadyNAS NV+ and then opened a support case (# 18434474 ) on the NETGEAR website, however despite my purchase date being in 2010, and the website saying my Warranty would still be valid, the only option I had was for Out Of Warranty Support Request, and the case hasn't been looked since I opened it 2 days ago.
What am I doing wrong? How can I qualify for a replacement PSU and get my NAS back up and running? Any help would be much appreciated, thanks guys!
EDIT: 20 minutes after posting this, NETGEAR support gave me a new phone number to call and said that my NV+ does indeed fall within the affected device range. Fingers crossed.
I believe I'm covered under this service action:
http://www.readynas.com/forum/viewtopic.php?t=10259
As my serial number falls within the range.
I called 888-NETGEAR, but the only options seem to be for pay by the hour support- did I do something wrong? How can I report the failed PSU over the phone?
I registered my ReadyNAS NV+ and then opened a support case (# 18434474 ) on the NETGEAR website, however despite my purchase date being in 2010, and the website saying my Warranty would still be valid, the only option I had was for Out Of Warranty Support Request, and the case hasn't been looked since I opened it 2 days ago.
What am I doing wrong? How can I qualify for a replacement PSU and get my NAS back up and running? Any help would be much appreciated, thanks guys!
EDIT: 20 minutes after posting this, NETGEAR support gave me a new phone number to call and said that my NV+ does indeed fall within the affected device range. Fingers crossed.
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