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Forum Discussion
NV+ (v1) PSU died
Hi ReadyNASians, So my faithful NV+ died a few days ago due to the PSU overheating. I was greeted with the familiar smell of melted PCB components and found my ReadyNAS powered down and unable to p...
I had this same problem, quickly diagnosed via this forum. My NAS was six years old, but I was within the SN range, so I contacted NetGear. They immediately agreed to send me a new power supply, no questions asked. While I had anticipated a relatively small box, the PSU turned out to be the entire base of the NAS unit - all shipped quickly and at no cost to me. I found replacement instructions online, followed them, and the NAS started right up.
This is what customer service should be like. (It's especially notable because I've been going through the opposite with a rental car company that keeps forgetting even who I am.) My NV+ was expensive and it's a bit slow. But because of service like this, when the time does finally come to replace it, NetGear will be first on my list of options.
This is what customer service should be like. (It's especially notable because I've been going through the opposite with a rental car company that keeps forgetting even who I am.) My NV+ was expensive and it's a bit slow. But because of service like this, when the time does finally come to replace it, NetGear will be first on my list of options.
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