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Forum Discussion
avpman1
Sep 25, 2014Aspirant
NVX Dead PSU need options - asap
Long story short, the PSU in my NVX died and I removed it anticipating Netgear would replace it since it's still under warranty until November 2014. Netgear support (live chat) is telling me:
(The reason I removed the PSU and broke the seal is because that was exactly what I had to do when I had trouble with my other older NV+ unit. I assumed the procedure was the same. OK - my bad.)
What are my options?
I have to say I'm appalled that Netgear has no options for anyone with an out of warranty product, except to throw it away. That just stinks. Especially since they clearly have parts to cover the warranty period.
- Warranty is void because I removed the PSU.
They do not sell replacement PSUs for the NVX even if I am willing to pay out of warranty.
They do not repair or replace NVXs out of warranty even if I am willing to pay.
There are no replacement or repair options. I'm just supposed to throw away the NVX?
(The reason I removed the PSU and broke the seal is because that was exactly what I had to do when I had trouble with my other older NV+ unit. I assumed the procedure was the same. OK - my bad.)
What are my options?
- Does anyone know where I can get a replacement NVX PSU?
Could I move the drives to a new different ReadyNAS product w/o having to restore from my USB backups?
If so, what model?
Is there a phone number I can call to get someone at Netgear with authority to help?
I have to say I'm appalled that Netgear has no options for anyone with an out of warranty product, except to throw it away. That just stinks. Especially since they clearly have parts to cover the warranty period.
11 Replies
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- avpman1AspirantAlso try Evercase http://www.evercase.co.uk/PowerSupplyCo ... m#Readynas
Got mine from them. Works great. I think they also sell the same unit via eBay. Very nice people to deal with. I was surprised how fast it arrived in the US coming from the UK.
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