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Forum Discussion
NVX won't power on - Confirm PSU problem? - #19272793
I've had my RNDX400E about 2.5 years, the other day I noticed it was powered down, so I pressed the "On" button but nothing happened. So I did a little bit of basic troubleshooting, tried a known good...
Maybe I should start a new thread on this? Not having much luck on this at the moment :-(
So I followed the above steps, I had a single spare drive and put only that into the replacement, booted up, did an OS install and firmware update to the latest, it all went smoothly. With this single drive in the NAS seems stable (although I haven't tested it for extended period of time yet).
So then I powered down, got my 2 drives which was in my original NAS and inserted them into the same slots of the replacement, now when I did this last night, it came up good, I checked I could access all my data - all good. I then did a graceful shutdown and left it off for the night (as I needed to move it to a different location anyway).
This is where it gets interesting, I powered it on, and it booted up okay, but after about 5-10 minutes it abruptly powered off. Started it up again, checked in the alerts (no errors just last power on notification) and it died before I could do much. Now, it it's powering off in the middle of the boot cycle, different places each time, maybe it does it after 5 seconds, maybe 30 seconds.
I powered down, took out the disks and inserted back in the spare one I had - it came up fine, and seems stable.
So again followed the migration steps (tried to). The first 2 boots cut out after 5-10s, the third seemed to stay up, so forced the firmware update (it was already at the latest) per the migration doc and calibrated the fan. This time I thought I might have been in luck as it was up for 30 minutes, so as a test I cleanly shut it down, disconnected power for ~5min, reconnected and powered on - but again it cut out mid-boot after 5-10s.
Any advice would be appreciated, I'm hoping it's not a hardware issue again but then again given my luck with these things I wouldn't be surprised.
In the Status->Logs it never shows any failure or error message, you just see the "system is up" message after I turn it back on.
I'm digging around a bit but thought I'd post here in case any suggestions in the mean time.
So I followed the above steps, I had a single spare drive and put only that into the replacement, booted up, did an OS install and firmware update to the latest, it all went smoothly. With this single drive in the NAS seems stable (although I haven't tested it for extended period of time yet).
So then I powered down, got my 2 drives which was in my original NAS and inserted them into the same slots of the replacement, now when I did this last night, it came up good, I checked I could access all my data - all good. I then did a graceful shutdown and left it off for the night (as I needed to move it to a different location anyway).
This is where it gets interesting, I powered it on, and it booted up okay, but after about 5-10 minutes it abruptly powered off. Started it up again, checked in the alerts (no errors just last power on notification) and it died before I could do much. Now, it it's powering off in the middle of the boot cycle, different places each time, maybe it does it after 5 seconds, maybe 30 seconds.
I powered down, took out the disks and inserted back in the spare one I had - it came up fine, and seems stable.
So again followed the migration steps (tried to). The first 2 boots cut out after 5-10s, the third seemed to stay up, so forced the firmware update (it was already at the latest) per the migration doc and calibrated the fan. This time I thought I might have been in luck as it was up for 30 minutes, so as a test I cleanly shut it down, disconnected power for ~5min, reconnected and powered on - but again it cut out mid-boot after 5-10s.
Any advice would be appreciated, I'm hoping it's not a hardware issue again but then again given my luck with these things I wouldn't be surprised.
In the Status->Logs it never shows any failure or error message, you just see the "system is up" message after I turn it back on.
I'm digging around a bit but thought I'd post here in case any suggestions in the mean time.
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