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Poeweshift-ReadyNAS Tech Support Nightmare #190 448 88
Sirs, i REALLY hate to pick on tech support, but something seriously went downhill fast with Netgear's tech support. I am a Powershift partner and sell and support many Netgear products, Routers, swit...
Hi thanks for the speedy reply and taking care of my accidental repost.
Sorry I dont have another MAC to use in this scenereo, however the client does have two other USB single HDDs to temporarilly use for his time machine BUs. They always read the correct data allocation size and it works flalessly on them.
I did a series of reboots, and even had the whole system, minus the actual HDDs replaced.
We did a "tech suport Telnet" session today and had the NEtgear engineers manually delete the parsefile (as indicated above). Subsequently they went in and "deleted other file parts that we cannto describe to you" said from the tech support guys.
What command line access are you talkng about? I can go into the unit via VPN and try some things, but the client has been completely exhausted and does not want to spend any more time being Netgears RnD dept. He is a somewhat high profile client and figured that Netgear would provide a system that was properly tested, vetted, and working before going to market. This is not a fist generation unit.
If there are not REAL solutions, other than transfering all his data off his drives, reformatting the whole lot and starting over, Im not sure he has much more patience for this. Frankly, if he has to go that route, he will select another product MFG. This is a problem that has been plaguing him for many months, with a very poor experience today. I have personally not seen this issue before but I tell you its one that makes me want to explore other NAS drive manufacturers if they cannot just make this work out of the box and be dependable. This is supposed to be a reliable backup solution, not part of the problem. Those are his words, BTW.
Sorry I dont have another MAC to use in this scenereo, however the client does have two other USB single HDDs to temporarilly use for his time machine BUs. They always read the correct data allocation size and it works flalessly on them.
I did a series of reboots, and even had the whole system, minus the actual HDDs replaced.
We did a "tech suport Telnet" session today and had the NEtgear engineers manually delete the parsefile (as indicated above). Subsequently they went in and "deleted other file parts that we cannto describe to you" said from the tech support guys.
What command line access are you talkng about? I can go into the unit via VPN and try some things, but the client has been completely exhausted and does not want to spend any more time being Netgears RnD dept. He is a somewhat high profile client and figured that Netgear would provide a system that was properly tested, vetted, and working before going to market. This is not a fist generation unit.
If there are not REAL solutions, other than transfering all his data off his drives, reformatting the whole lot and starting over, Im not sure he has much more patience for this. Frankly, if he has to go that route, he will select another product MFG. This is a problem that has been plaguing him for many months, with a very poor experience today. I have personally not seen this issue before but I tell you its one that makes me want to explore other NAS drive manufacturers if they cannot just make this work out of the box and be dependable. This is supposed to be a reliable backup solution, not part of the problem. Those are his words, BTW.
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