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RD5200 Not recognizing official netgear drives
I have two Netgear RD5200 units and expansion units. I purchased spare Netgear 3TB SATA drives, but when i used them the drives were not recognized. This was while firmware was on 1.4.4 . Support man...
Hi Trenton,
The disks maybe are not signed anymore for some reason. The signature is some data written at specific sectors of the disks. If they have been disrupted, they will appear as unsigned.
We can 're-sign' them remotely but we will need the picture of the label of the disks and the NETGEAR serial labels. We will also need remote access. For the remote access, please install Teamviewer to one of your computers that can access the RD5200 then PM me the ID and password along with the pictures that we needed.
Regards,
Yes, it recognizes other drives. It is only the official Netgear drives, the ones that should be recognized, that are showing as "unsigned" and cannot be used.
I will enable SSH and do that, but I figured there might be some type of root password that I would need. Do you know if it uses the same username and password as the web interface?
Now THAT is bizarre. It sounds to me like the signature is "damaged". But why is it even looking for it? Since you no longer need the signature, mounting the drive in a PC or USB adapter connected to one and zeroing the drive with Seatools will likely solve the problem by wiping the signature. But that could result in warranty issues if that's still in play.
Yes, it is pretty bizarre. I've attached a screenshot as an example. You can see in the main unit almost none of the drives are recognized. Yet, they are all Netgear 3TB SATA drives. The expansion unit has 6TB 512N drives, which are all off the shelf.
I logged into SSH , but it looks beyond my capabiilties to figure out. I thought I might pull all the drives, perform a factory reset, and import the arrays. I wouldn't want to zero the existing drives since the majority of them have data on them. Prior to the firmware update, Netgear remoted in and performed a simple string of commands that allowed the drives to be recognized. I wish they would provide that especially considering it is their epensive Netgear official drives I am having the issues with.
Hi Trenton,
The disks maybe are not signed anymore for some reason. The signature is some data written at specific sectors of the disks. If they have been disrupted, they will appear as unsigned.
We can 're-sign' them remotely but we will need the picture of the label of the disks and the NETGEAR serial labels. We will also need remote access. For the remote access, please install Teamviewer to one of your computers that can access the RD5200 then PM me the ID and password along with the pictures that we needed.
Regards,
Hi Trenton,
Your RD5200 should be able to detect the NETGEAR signed drives now. Can you check?
Regards,
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