Forum Discussion

Aspirant

Sep 17, 2015

Readynas nv+ hangs

My ReadyNAS NV+ have suddenly started to hang/freeze. When I power on the unit works for a while but suddenly it hangs. The power button is blue and all disk LEDs are green but when i press the powe...

Hard Disk

StephenB

Guru - Experienced User

Sep 19, 2015

You could lose all access to the NAS soon, so if you have no backups you really should be making them.

It sounds likely to be a filling OS partition to me. If I am right, you would need to enable ssh on the NAS (and feel comfortable using it) to resolve the problem yourself. Another option is to do a factory reset, and rebuild the NAS/restore the data from backup.

It would be easy for Netgear to solve, so if you are the original purchase you could try contact supporting (and pay a per-incident support fee).

hby

Aspirant

Sep 19, 2015

Hello Stephen.

Now I have enabled ssh and have logged in on my ReadyNAS.

The command df shows:

hakan-nas1:/var/log# df

Filesystem 1k-blocks Used Available Use% Mounted on

/dev/hdc1 2031872 835664 1196208 42% /

tmpfs 16 0 16 0% /USB

/dev/c/c 5825235232 1139718496 4685516736 20% /c

/c/backup 5825235232 1139718496 4685516736 20% /home/ftp/backup

/c/hakan 5825235232 1139718496 4685516736 20% /home/ftp/hakan

/c/media 5825235232 1139718496 4685516736 20% /home/ftp/media

Is there anything interesting in /var/log/messages?

Regards

Håkan

JennC
NETGEAR Employee Retired
Sep 19, 2015
Hello hby,

I checked your profile and found that your ReadyNAS NV+ is a v1 and its hardware warranty as well as support are already expired.

Have a full backup of your data. Once done, it may be best you do the factory reset. Or wait for mdgm if he can take a look remotely.

Regards,
StephenB
Guru - Experienced User
Sep 21, 2015
hby wrote:

hakan-nas1:/var/log# df

Filesystem 1k-blocks Used Available Use% Mounted on

/dev/hdc1 2031872 835664 1196208 42% /

Normally I'd expect ~20%, but this is not full enough to hang the NAS.

I think JennC is correct, a factory reset (after you complete the backup) is the best next step. Or buy a new NAS (under the theory that the NV+ hardware might be starting to fail).
- hby
  Aspirant
  Sep 21, 2015
  Hi.
  I have decided to buy a new NAS (made it yesterday).
  
  Thanks for your help.
  
  Regards Håkan Bystam
  - DaneA
    NETGEAR Employee Retired
    Sep 21, 2015
    Hi hby,
    
    I am glad that you bought a new NAS which is an RN102 as it shows into your profile.
    
    Just curious if you were able to transfer you data and access it just fine using your new RN102. Feel free to contact NETGEAR Support at anytime if you need assistance.
    
    Regards,
    
    DaneA
    
    NETGEAR Community Team