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RN214 Failing to Update Antivirus
Hi, For the past week I have been getting a daily alert "System: Antivirus scanner definition file update failed due to download failure. Check your Internet connection." I have found a number of o...
Sandshark , Astra03 , @HansRL and all other experts,
Please is there anyone who wants to help us with a guide for dummies to solve the problem with te workaround you, experts seem to understand and I, a dummy doesn’t understand?
As it are only a few lines it cannot be time consuming and this topic is solved for the moment.
who has the guts to help the dummies?
As a matter of fact it is strange that Netgear or ClamAV wont do this.
Dummy Adri.
Hi Adri,
I am trying to help you, and taking it slowly - one step at a time.
The first thing is have you got SSH enabled? Please refer back to my post 42 for how to verify / enable. If you are unable to do this, then I am unable to assist further.
If you want me to continue, then please also your desktop / laptop operating system.
- It was suggested, somewhere, that the problem is space. For myself I have only used less than 25%. I have no idea what the main memory footprint is as that information is not displayed. I did, however, discover something interesting in the internal logs. Note: the NAS unit emails when the update fails, not when it succeeds. To see that log in through the onboard HTTPS and view the log. From last Sept update attempts pretty consistently failed, until into this month (February, 2021). Now it is failing intermittently, or succeeding intermittently, depending on one's point of view. I highly recommend people check the onboard logs to see if theirs is succeeding as well.
Feb 14, 2021 10:16:46 PM System: Antivirus scanner definition file update failed due to download failure. Check your Internet connection. Feb 14, 2021 10:16:59 PM System: ReadyNASOS service or process (enclosure_monit) was restarted. Feb 13, 2021 10:20:02 PM System: ReadyNASOS background service started. Feb 13, 2021 10:19:20 PM System: Alert message failed to send. Feb 13, 2021 10:19:20 PM System: Antivirus scanner definition file update failed due to download failure. Check your Internet connection. Feb 13, 2021 10:19:39 PM System: ReadyNASOS service or process (enclosure_monit) was restarted. Feb 12, 2021 10:10:05 PM System: ReadyNASOS background service started. Feb 12, 2021 10:09:29 PM System: Antivirus scanner definition file was updated to 59.26078. Feb 12, 2021 10:09:42 PM System: ReadyNASOS service or process (enclosure_monit) was restarted. Feb 11, 2021 10:09:31 PM System: Antivirus scanner definition file was updated to 59.26077. Feb 10, 2021 10:09:29 PM System: ReadyNASOS background service started. Feb 10, 2021 10:09:06 PM System: ReadyNASOS service or process (continuous_snap) was restarted. Thank you.
SSH is enabled.
Has is consequenses for the login procedure?
The latptop's OS is windows 10 V20H2.
Adri.
OK, good.
As I stated previously, I use Linux on my desktop PC so the initial SSH log on to the ReadyNAS will be slightly different for you. Can a Windows 10 user please advise of the correct procedure to SSH in please?
On a Linux Desktop:
Open the Terminal program on your desktop PC or laptop (I think that you will need to use Windows Command Prompt - (type cmd in Windows search??).
Type: sudo ssh xxx.xxx.xxx.xxx (the IP address of your ReadyNAS).
Enter the password for your desktop PC. ReadyNAS should reply with "root@xxx.xxx.xxx.xxx's password"
Enter the root (admin) password for your ReadyNAS. (Note that if you take too long at this stage you will be kicked out and have to start again).
Hopefully you should see something like this:
Welcome to ReadyNASOS 6.10.4
Last login: Tue Feb 16 10:56:15 2021 from (IP address of your desktop PC)
root@(your NAS's name):~#From now on the commands should be the same regardless of desktop operating system.
If so, then type the command: crontab -e and enter.
You should get a response back the first line something like this "# Edit this file to introduce tasks to be run by cron."
Using the keyboards direction keys, (mouse will not work here), put the flashing cursor on top of the last letter in the very last line, (not the first new line at the bottom).
Type the letter o, (lower case O, not zero) and enter. This should move you to the next line. (I do not know why just moving the cursor to the next free line does not work, but it didn't for me).
Type: mm hh *** /usr/bin/freshclam and enter, (where mm is the number of minutes past the hour that you want the update to take place and hh is the hour of the day). If you want to select one of the first nine minutes of the hour then just use a single digit. As an example, I have set mine to run at 14:00 daily, so I entered:
0 14 * * * /usr/bin/freshclam (note the spaces - they are important!).
Then type :wq (This will save your new entry and quit Crontab in one go).
You should now be back to "root@(your NAS's name):~#" and you can close the terminal window.
All being well, your ReadyNAS should now attempt to update its AntiVirus daily at the time that you have set. You will be able to see this in the logs, but wait a while after it should have run as the update process can take a few minutes!
Good Luck!
First, if you are planning to have Netgear diagnose your problem remotely, then it would be best not to use ssh to try to solve the problem yourself. That would complicate their work, and could make it hard for them to sort out how to create a patch for others.
AdriFrijters wrote:
SSH is enabled.
Has is consequenses for the login procedure?
There are support consequences. Basically if you do damage to your setup using ssh (which is possible), then you are on your own - Netgear won't help you fix it. https://kb.netgear.com/30068/ReadyNAS-OS-6-SSH-access-support-and-configuration-guides
AdriFrijters wrote:
The laptop's OS is windows 10 V20H2.
To log in with ssh, you enter ssh root@nas-ip-address or ssh root@nas-name into the windows search bar (using the real NAS ip address or name). That will bring up a black text box.
You will be asked to confirm the connection the first time (I forget the exact text, but it will talk about the fingerprint). After that you will see the password prompt as shown above. You enter the NAS admin password there. You should also log in as root btw.
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