RN516 AV and Genie/Apps Issue

Have you raised a ticket at my.netgear.com ? I have raised several for my RN516 and so far have been called several times by Netgear and all the tickets have been updated with comments so I know the issues are at least being looked into/Netgear is aware.

EDIT: So now the Genie store is playing up for me, not quite the same as yours, I can see the installed apps (although these are only the 2 default ones, Plex which says its Off but is actually running and the Photos II app that cant actually be installed as its not ready for the RN516), but if I click on the Available apps I provide my Genie username/password and all I get is a blank screen, if I go to genie.netgear.com and log in it says no devices registered, it was working only a few days back as I keep checking in case the apps I am after (VPN, subversion etc.) are available. To try and fix the problem I have gone into settings and disabled then re-enabled the genie app store, I have tried disabling the anti virus and re-enabled it, but nothing is fixing this issue for me.