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Forum Discussion

paulgent's avatar
paulgent
Aspirant
Jan 04, 2017

Ready NAS 314 - Disk Fail - No Volumes Exist

Having been away fro 2 weeks I have returned today to find the NAS saying disk 4 degraded - I took the disk out and reseated it - and now the system takes about 10 minutes to book (raid 5 and encrypt...
Tips from other users
mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Jan 05, 2017

You can send me your logs if you like (see the Sending Logs link in my sig).

paulgent's avatar
paulgent
Aspirant
Jan 05, 2017

Thanks - just emailed across

 

Paul

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Jan 05, 2017

    This looks like a data recovery situation. You should contact support.


    One disk has some current pending sectors and another has some reallocated sectors. Both of those have dropped out of the array.

    • paulgent's avatar
      paulgent
      Aspirant
      Jan 05, 2017

      Which is the best way to contact support please

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired
        Jan 05, 2017

        You'd fill in the contact us form and then follow one of the options to turn it into a case.

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