Ready NAS 6 Series power issues

Question

Hi,&nbsp;&nbsp;I have two Ready Nas 6 series devices, the Pro 6000 and a 6310, both long out of warranty.&nbsp; I took them out of storage and put 4tb Drives in both of them but when I try to turn them on, they either spin up for a few seconds then die or won't turn on at all.&nbsp; I was trying to figure out why and I discovered that if I pull one or two drives out it'll turn on. It doesn't matter which one or two.&nbsp; One of them one of the drives that I have to pull out to get it working is one on a replaced drive sled (the originals were the ones with the paperclip button to release and I had to replace one with a newer slide button release type sled).&nbsp; It doesn't matter which hard drive is in that sled but if that sled is in, it doesn't power on or shuts off after a few seconds.&nbsp; I don't see how the sled makes any difference and when I look in the case, it does seem that the sled still slides the drive in tightly.&nbsp;&nbsp;Both of these used to have slower 3tb drives in them.&nbsp; Is this a power issue?&nbsp; Are the drives drawing too much power?&nbsp; I originally thought it was a dead PSU and ordered another one but it turns out they will turn on, just not with all the drives in or that particular sled.&nbsp;&nbsp;&nbsp;Any suggestions or help would be appreciated.&nbsp;

Clammy · Answer

UPDATE:&nbsp;&nbsp;It looks like it was the power supply on BOTH of them.&nbsp; I ordered one and hooked it up to one of the NASes and it turned on fine and synced fine.&nbsp; After a day, I shut it off and moved the new power supply to the other NAS and it's been fine for a day as well.&nbsp; I ordered a second PSU for the other NAS.&nbsp; So both powersupplies died or started dying while in storage.&nbsp; I don't know if that speaks to bad quality control or just cheap parts.

Sandshark · Answer

The button cell is the small button-sized battery.&nbsp; While I have always thought it only powered the clock when the unit is off, there have been reports that replacing it has solved a booting issue.&nbsp; Perhaps something odd happens if it's low, but not quite dead.&nbsp; In storage that long with the clocks running on the battery, it is quite likely that they are dead, or nearly so.&nbsp;I purchased a used NAS with no button cell at all, and had completely set it up before I even realized it.&nbsp; The tell-tale sign was that the first time/date in the log after each power-on was way off.&nbsp; So, just removing it (and thus not being in some "no man's land" between full and zero voltage) could be a good test.

Sandshark · Answer

Clammy&nbsp;wrote:So both power supplies died or started dying while in storage.&nbsp; I don't know if that speaks to bad quality control or just cheap parts.I don't think it speaks to either, I think it speaks to your expectations vs. what the design life is.&nbsp; They have given you quite a good term of service.&nbsp; Would you expect the same from a desktop PC?&nbsp; The NAS is really just a specialized PC.&nbsp; That the (not manufactured by Netgear) power supply is the only thing wrong actually says a lot that's positive.&nbsp; That it's a standard sized power supply you can replace also says a lot, as does the fact that the NAS is even up to the task of today's networking environment.&nbsp;Just like with a living thing, for electronics, every hour is one approaching death.&nbsp; So the problem didn't start in storage, it started during operation.&nbsp; It was just at a level that did not halt operation when you retired the units.&nbsp;Electrolytic capacitors do have a shelf life, and there are a lot of them in a power supply.&nbsp; Some failure modes of electrolytics are worse when powered off than when powered on.&nbsp; If an electrolytic has already started to swell in use, opening up a crack through which it can dry out, then the effects of time will be made worse yet, though it probably would have failed in use as well.&nbsp; This is the most likely scenario.&nbsp;There are not a lot of other things that can cause damage in storage (assuming proper temperature range, no shocks/vibration, etc.), but vermin is one.&nbsp; Cockroaches, in particular, are known to eat some types of insulation.&nbsp; And any organic material (feces or dead insects) can cause a short.

StephenB · Answer

Clammy&nbsp;wrote:
One of them one of the drives that I have to pull out to get it working is one on a replaced drive sled (the originals were the ones with the paperclip button to release and I had to replace one with a newer slide button release type sled).&nbsp; It doesn't matter which hard drive is in that sled but if that sled is in, it doesn't power on or shuts off after a few seconds.&nbsp; I don't see how the sled makes any difference and when I look in the case, it does seem that the sled still slides the drive in tightly.&nbsp;
&nbsp;
Both of these used to have slower 3tb drives in them.&nbsp; Is this a power issue?&nbsp; Are the drives drawing too much power?&nbsp;

This is happening in both NAS?&nbsp; With different disks in different trays?
&nbsp;
What happens if you try putting just the one tray in the NAS (leaving the others empty) and then power it up?
Are the symptoms different when you switch that drive to a different tray, and power it up again?
&nbsp;
FWIW, this sounds like an issue with the replacement sled.

Clammy · Answer

Both NASes won't power on or will shut off after a few seconds with all the drives in. I have to remove 1 or 2 drives for them to turn on. It doesn't matter which drive, I've switched the drives on the sleds around and it didn't matter.

Only one of them has a replacement sled and if that sled was in, it would shut off or not turn on. But even with that one out, I'd have to remove 1 or 2 more drives to get it to turn on.

I have tried to take all drives out and just put 1 in, and it will turn on and stay on. I can't seem to find any sort of common problem. It's sometimes it won't turn on at all even with just 4 drives in, and I have to pop a drive out and put it back in then it'll turn on or unplug the power and try again.

This is really annoying since it's happening on TWO NASes. I'm just glad my primary right now is NOT a netgear.

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Ready NAS 6 Series power issues

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