Ready NAS hanging

1. You should not sent the logs to Negear unless a tech or Jedi asks from them. They are generally sent directly to an individual.

2. It is not a good idea to swap drives around in the NAS, especially if one or more drives is throwing errors. That is a good way to lose the entire array.

3. Generally, when you first begin having problems, the best first thing to do is to create/update your current and complete backup. With a complete backup, if you lose the array, you still have a way to recover your data. If you do not have a current and complete backup, create one now before you do lose the array. (I lost one Wednesday because two drives had a problem in a 3 drive array. However, since it was the second backup of critical/important data and the original and backup are intact, my data is secure.)

4. What are the make and model(s) of the drives?

I've read about not swapping drives after doing it.

My 4 disks are

Hitachi HDT725032VLA360

300GB, 3.5 years old.

Now it is doing an automatic resynch.
It was going pretty fast, then at 60% it has slowed down massively, and I can hear a noise: I guess from one of the drives, but I have no idea which one.

PapaBear wrote:

1. You should not sent the logs to Negear unless a tech or Jedi asks from them. They are generally sent directly to an individual. 2. It is not a good idea to swap drives around in the NAS, especially if one or more drives is throwing errors. That is a good way to lose the entire array. 3. Generally, when you first begin having problems, the best first thing to do is to create/update your current and complete backup. With a complete backup, if you lose the array, you still have a way to recover your data. If you do not have a current and complete backup, create one now before you do lose the array. (I lost one Wednesday because two drives had a problem in a 3 drive array. However, since it was the second backup of critical/important data and the original and backup are intact, my data is secure.) 4. What are the make and model(s) of the drives?

Now, after the whole night resynching and one more email of increasing errors (but none saying sync terminated)

I can ping
Browser asks for password, but nothing else
Cant SSH

I've removed the network cable and reattached it, and now cant ping anymore.

LEDs: 4 solid yellow for the disks, solid blue on the main button and no activity.

The NAS itself is not completely dead, because when I press the blue button the display switches on and off.

Any suggestion before I try to power off with the button and if not remove the plug?

The mail of increasing errors reported 2 disks: one going from 92->100, the other 187->1523
At least I have my culprit now.

Update, more strage:

After removing and reattaching the networks cable, the display turned into

"requesting IP...." (I did not notice at first)

and nothing else.
Tried to reboot the router, reattach and detach the network, nothing.
NAS looked dead as well, display did not switch on / off anymore.
Tried to power off normally via the button, nothing happened (not the usual LEDs flashing....)

but

after a minute (or less) the NAS powered off (no LEDs activity at all)

This sounds like a software problem as well.

Some part of the interface crashes, network dies, but the NAS is till alive behind.
Next time I power on (wont happen till I get my backup device), shall I get the logs and send them to someone to have a look?

You apparently have a drive problem, the big clue is the yellow lights. They should be solid green. Problems with drives will give weird situations in File Check and in Resync.

Do you have a current and complete backup?

Do not do anything else until you open a case with netgear support and hear from them. If you try additional items you may lose the array (if you have not already done so). I lost the one on my NV+ three days ago with drive problems. After using the vendor tools to correct the drive parameters (not Hitachi) I was then able to get the array re-established and set up. I have two of my shares copied over and verified at this point (it is my secondary backup so I am not anxious about the data).

I must be a bit dense. I thought the Forum were the location to get support from Netgear. And I am out of warranty now.

About yellow lights. Maybe I cant distinguish yellow from green, but they have always been the same colour (the one I call yellow).

Since, as you might have guessed, I do not have a full backup, my plan is the following:

1) (last time it powered off properly) I hope there will be no syncing next time
2) boot avoiding the File Check
3) backup everything
4) replace the disk with the big number of errors
5) see how it goes
6) potentially do a factory reset

?

Is this a recipe for a disaster?

I would check on the warranty. It was just a little over 4 years ago that Netgear bought Infrant and the ReadyNAS line. Immediately after the purchase, the Netgear branded NV+ units went up in price, but had a 5 year warranty as opposed to the 90 day warranty Infrant offered. Later the warranty shifted to 3 years, but I am not sure when.

I would first open an on line tech support ticket with Netgear. Go to their support page. Your units needs to be registered for this. I would let them tell you if they will help you or not.

This forum is a user forum and all but a hand full of members are user not unlike you. Some of us have a bit more experience and another hand full (not me) have extensive experience and are willing to share. The member who are part of the Netgear ReadyNAS development staff have their names in red and are referred to as the Jedi. Once you have your on line case number, edit your first post and add the case # to the subject line.

In the end I managed a full backup and after replacing the disk the NAS is up and running.
I will see how it goes.

Thanks for your help.