ReadyNas 102 , in 2023 ,I can’t find the software online , it says it’s corrupt

Question

Are there trouble shoot videos ,does net gear still support ReadyNas 102 ,can someone send me a link to download the original software please

StephenB · Answer

AnishaA&nbsp;wrote:
&nbsp;
The customer can open a support ticket .&nbsp;
&nbsp;

Actually they tell me that they can't do that.&nbsp; Opening a ticket on support.netgear.com requires a support contract - which is not available for any ReadyNAS, since they are all EoL. They also frequently try emailing support, and get no response.&nbsp; Some have requested mods to escalate (including you), but that didn't lead to any followup by Netgear. Eventually they just give up on Netgear.
&nbsp;
Over the last 6-12 months I have personally gotten a lot of PMs asking for my help from folks dealing with inactive or failed volumes.&nbsp; In the past, I've often suggested the data recovery service, but I've stopped doing that since no one seems able to actually get it.
&nbsp;
If there is a pathway to reliably secure the data recovery service, it would be good to document the specific steps required in this article:

https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service

And maybe someone from Netgear should actually try those steps (pretending they are a customer).

Sandshark · Answer

What software are you looking for?&nbsp; The ReadyNAS is a network storage device and needs no software to access it.&nbsp;If you were previously using ReadyCloud, it has been discontinued.

schumaku · Answer

DeadReckoning&nbsp;wrote:Are there trouble shoot videos ,
Not aware of many. What problem you have with your RN102?
&nbsp;
DeadReckoning&nbsp;wrote:does net gear still support ReadyNas 102
To my knowledge, there is no more Netgear support for these EoL devices.
&nbsp;
DeadReckoning&nbsp;wrote:can someone send me a link to download the original software please
Start here, this s the official resource:&nbsp;https://www.netgear.com/support/product/rn102#download&nbsp;
&nbsp;
No idea what other software you are behind.
&nbsp;

AnishaA · Answer

Hello&nbsp;DeadReckoning&nbsp;,&nbsp;And welcome to the NETGEAR Community! 🙂&nbsp;Are you looking for a firmware update? Please tell me what kind of software you are looking for. So that it will be easy for us to provide the required info.&nbsp;DeadReckoning&nbsp;wrote:does net gear still support ReadyNas 102&nbsp;Yes, we do support this model. But if all your warranty has been expired, we cannot support you but still we will support you in the community forum. Also, we will provide you paid data recovery services despite of your warranty.&nbsp;Have a lovely day,&nbsp;Anisha ANetgear&nbsp;Team&nbsp;&nbsp;

StephenB · Answer

AnishaA&nbsp;wrote:
Also, we will provide you paid data recovery services despite of your warranty.

I am puzzled by this statement, because several posters in recent months have tried to get the paid data recovery service and were unable to get any response from Netgear when they asked for it.

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ReadyNas 102 , in 2023 ,I can’t find the software online , it says it’s corrupt

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