NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNas 104 - stuck with error message 'boot from USB failed'
hi, my Nas which worked completley fine until now is suddenly (without any specific impact, but i believe there was a general power failure in the city) showing the message 'boot from USB failed'.
the last available firmware was always updated. now i cant reach the NAS via my network (Mac) and also cant see the IP adress in the network...
there is no netgear support for my nas anymore.
what can i do to not loose my data and get access to my nas again? any help greatly appreciated :-) (pls if possible as easy as possible, not too technical explanations as I am rather goofy with this)
5 Replies
Welcome to the Community!
You may want to try doing USB Recovery on your NAS first.
https://kb.netgear.com/29952/How-do-I-use-the-USB-Recovery-Tool-on-my-ReadyNAS-OS-6-storage-system
Note that you may have to try several USB drives for this, usually 4GB drives are used.
If you are still not having success with the recovery, contacting Support is the next option, first is to have it escalated to L3 which will need a per incident contract that you can purchase on your mynetgear portal. Also, if your NAS is under 3 years RMA is another option if there's any hardware issue.
HTH
Hi, I have created an usb recovery stick and made everything as described on the netgear support side for arm-based systems. the recovery mode started from the usb, however not it got stuck with the message on the LCD of the NAS "Debug: Telnet and an IP Number". I found the NAS in the network with Raidar, however it states that it is with firmware 6.2.4. ... I have had updated the NAS every few months, so this is completley impossible, as it was for sure at 6.10.x already when the initial problem was arising.
What can I do to get it back started? Is there a possibility to start with an older firmware (and where exactly would I find an archive with different firmware versions - on the netgear site I only found the latest one (6.10.3).... and which would be the correct one to start with from this apperently very old version?
... your help will be very appreciated - I am not experienced at all in networks, however I was doing every step as described...
please let me know if you need any further information that may help to support me recovering the NAS (while I might face difficulities to tell you a lot of details as of the lack of experience mentioned above ;-)...
Thank you in advance ! Kind Regards, Guido
What version of the firmware did you put in the USB? If you put on 6.2.4, that explains it. Moving backwards from 6.10.x to 6.2.x is definately going to give you issues. Hopefully, doing it again with the proper formware will fix the problem.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
