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Forum Discussion
ReadyNAS 104 - Update from 6.9.5 to 6.10.0 problems.
Hi.
In my RNS 104 I had installed the firmware 6.9.5 patch 1 release and I downloaded and installed version 6.10.0. But at the time of the reboot after the upgrade the boot reaches 99% and then it doesn't go on and it doesn't finish. The display shows "Booting .... 99%" and the LED of the power button continues to flash.
What can it have happened and how can I solve it? Thank you.
11 Replies
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Did you try powering down the NAS and restarting it?
Sure. Twice, but the result is always the same. The boot stops at 99% and the power button LED continues to flash. As it happens for that of the activity. The discs make the classic noise of being active. It looks like the system is doing a rebuild.
I had exactly the same symptoms tonight, after updating from UI.
There must a glitch in the upgrade process.
The easiest way to get out of the situation was to reinstall the firmware by SSH.
I tried to press the power button and the message apache2.service is appeared on the display
Can you download the log zip file via RAIDar? https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar
If you can, the PM one of the mods ( JohnCM_S for example), or maybe Hopchen (former Netgear employee), and ask if they will analyze. You can send a link (google drive, dropbox, etc).
Don't post the link publicly, just use the PM (private message) facility of the forum. Click on the envelope icon in the upper left of the forum page.
Thanks for sending over the logs.
Your NAS actually did update to 6.10 - at least partially. As we can see in the logs, the firmware seems to have been loaded correctly.
ReadyNASOS!!version=6.10.0,time=1553233753,arch=arm,descr=ReadyNASOS [2019/04/21 17:10:01 UTC] Updated from ReadyNASOS 6.9.5 (ReadyNASOS) to 6.10.0 (ReadyNASOS).
However, I can understand that the NAS behaves strangely afterwards - not completing boot, etc. I suspect that this is down to the OS being full. You need to address this asap. StephenB has written a good guide in another thread on how to deal with this. He can probably link that to you? :)
[19/04/21 08:00:27 CEST] crit:volume:LOGMSG_SYSTEM_USAGE_WARN System volume root's usage is 94%. This condition should not occur under normal conditions. Contact technical support.
Your OS raid also looks a bit strange now. It looks like it tried to expand for some reason... This does not harm functionality as it is a raid1 but you could reach out to Netgear to get this sorted. I just requires a shrink of the md0 raid volume. Not a big deal.
md0 : active raid1 sda1[0] sdd1[9] sdc1[2] sdb1[8] 4190208 blocks super 1.2 [8/4] [UUUU____] <<<=== md0 expects 8 disks in a 4 bay chassis... :)You data raid, disk health and data volume are fine otherwise. Lastly, you need to look at your network setup. I suspect that this might also play some role in the issue that you have. You NICs keep flapping because of the LAG setup.
[Mon Apr 22 09:40:20 2019] bond0: An illegal loopback occurred on adapter (eth0) Check the configuration to verify that all adapters are connected to 802.3ad compliant switch ports [Mon Apr 22 09:40:20 2019] bond0: An illegal loopback occurred on adapter (eth1) Check the configuration to verify that all adapters are connected to 802.3ad compliant switch ports [Mon Apr 22 09:40:21 2019] bond0: An illegal loopback occurred on adapter (eth0) Check the configuration to verify that all adapters are connected to 802.3ad compliant switch ports
It seems like you have incorrect LAG setup on the switch side. What switch model are you using? What LAG type are you using on the NAS (LACP I asusme)?
Cheers
Hopchen wrote:
However, I can understand that the NAS behaves strangely afterwards - not completing boot, etc. I suspect that this is down to the OS being full. You need to address this asap. StephenB has written a good guide in another thread on how to deal with this. He can probably link that to you? :)
The most recent one was targeted at the run-away antivirus issue that was affecting RN100 series. https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/System-volume-root-s-usage-is-90-RN102/m-p/1723405#M178497
I suspect you can't get into the ReadyNAS with normal ssh though (since it isn't fully booting). If that's the case (and you want to fix this yourself) then let us know.
Though since something else is odd with the OS partition, you might want to use paid netgear support for this (via my.netgear.com).
Hopchen wrote:
Lastly, you need to look at your network setup. I suspect that this might also play some role in the issue that you have. You NICs keep flapping because of the LAG setup.
[Mon Apr 22 09:40:20 2019] bond0: An illegal loopback occurred on adapter (eth0) Check the configuration to verify that all adapters are connected to 802.3ad compliant switch ports [Mon Apr 22 09:40:20 2019] bond0: An illegal loopback occurred on adapter (eth1) Check the configuration to verify that all adapters are connected to 802.3ad compliant switch ports [Mon Apr 22 09:40:21 2019] bond0: An illegal loopback occurred on adapter (eth0) Check the configuration to verify that all adapters are connected to 802.3ad compliant switch ports
It seems like you have incorrect LAG setup on the switch side. What switch model are you using? What LAG type are you using on the NAS (LACP I asusme)?
For now you can just disconnect one of the ethernet cables. Generally speaking, there's not much point to running link aggregation/bonding with an RN104 - it's not fast enough to keep up with a single gigabit connection.
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