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Forum Discussion
ReadyNAS 1500 slowed down and does not work after shutdown
I spent a couple of hours searching for help and tried all I dared... We have a ReadyNAS 1500 8TB (RNRX442E-100EUS), perhaps a little over a year old. No problems ever before this. Today, people s...
Man it is impossible to get any support from Netgear. Email forms don't work and none of the numbers really (intl). Hopefully the dealer at least gets the warranty going on somehow.
We got it running, just by powering on and of, taking the power cord away etc... and one time it booted up just fine and 3 discs were working. Everything worked fine and all the data was there and working... so at least got backups done. Then I got a new disc (compatible) to replace the 4th that it showed as dead (not so sure it is dead). Nothing happened when inserting the new disc, no matter how long I waited. Just showed the old discs and as dead.
Thought to shut it down and reboot, to see what happens.
Well, after that we are in the previous situation, where it just doesn't boot up properly. Sometimes it shows two discs OK for a while but then drops off again (not accessible in any way). Once it even showed all 4 discs OK, but then off again.
Without getting any info or comments from netgear about this behavior, I guess the only conclusion is that there is just something wrong with the whole unit, not necessarily the discs.
Hoping to get a new unit asap (will buy new one as I am guessing it'll take time for the warranty fix...), put all the discs on it and hope everything works. At least then I know there is a problem with the unit, not the discs. I doubt the discs are the cause of it somehow "booting in a loop" and dropping out of network etc. constantly. It was just luck it booted up OK once, to save all the data.
Products are fine, we have other netgear equipment aswell, but the support, especially world wide just simply sucks and is not there or made impossible to find.
We got it running, just by powering on and of, taking the power cord away etc... and one time it booted up just fine and 3 discs were working. Everything worked fine and all the data was there and working... so at least got backups done. Then I got a new disc (compatible) to replace the 4th that it showed as dead (not so sure it is dead). Nothing happened when inserting the new disc, no matter how long I waited. Just showed the old discs and as dead.
Thought to shut it down and reboot, to see what happens.
Well, after that we are in the previous situation, where it just doesn't boot up properly. Sometimes it shows two discs OK for a while but then drops off again (not accessible in any way). Once it even showed all 4 discs OK, but then off again.
Without getting any info or comments from netgear about this behavior, I guess the only conclusion is that there is just something wrong with the whole unit, not necessarily the discs.
Hoping to get a new unit asap (will buy new one as I am guessing it'll take time for the warranty fix...), put all the discs on it and hope everything works. At least then I know there is a problem with the unit, not the discs. I doubt the discs are the cause of it somehow "booting in a loop" and dropping out of network etc. constantly. It was just luck it booted up OK once, to save all the data.
Products are fine, we have other netgear equipment aswell, but the support, especially world wide just simply sucks and is not there or made impossible to find.
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