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Forum Discussion
ReadyNAS 212, "ReadyNas Admin Page is offline."
I bought my unit in late 2017, solely for the purpose of backing up photos. I know nothing about NAS, but I wanted something better than a portable drive that I would have to carry back and forth between the two Macs that are on my network. I was never able to get the system to work. Back then I corresponded with a oouple support reps at Netgear, but their experience with Macs was extremely limited, and the Time Machine feature on iMac seemed to throw a wrench into the works. I managed to connect everything properly, I believe, but I was never able to store and retrieve photos successfully. So the unit has been sitting on my network all this time, blue lights on and occassionally blinking, and doing nothing for me, largely due to my lack of knowledge and experience with such hardware. I should have spent my money on two good portable drives instead, I guess.
Now that I'm in the house with a lot of time on my hands, I've decided to take another shot at getting the system up and running properly. I updated the firmware to 6.10.3, and I updated RAIDar to 6.5.0. Everything seemed ready to go, so I clicked on the Admin Page button and received the "offline" error message. Netgear RAIDar shows its status as being healthy, and the two drive icons have green check marks displayed. I hit the Locate button, just to see what it does, and the lights blinked on the NAS unit. All good so far. I clicked on Restart, and watched the unit power down and then back up. Still good. I clicked on Admin Page, waited about 45 seconds for it to complete its attempt, and again received the same error message.
I followed the troubleshooting steps recommended, to no avail. I decided to contact Netgear Support to see if they would help me, and I was surprised to find that my unit has been labelled EOL by that department. So, I'm hoping that someone is able to point me in the right direction as concerns getting the Admin Page back online. I figure that's the first step in my journey. If the system can be returned to its normal functioning state, then at least I'll have an operational system with the potential to do what I need it to do, and my next challenge will be how to work with it from my Macs.
Should I immerse the unit in cold water to wake it up?
Robin
8 Replies
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Is the IP address for the NAS displayed in RAIDar in the same subnet as the computer (same first 3 numbers between the dots)?
Yes, the first three (of four) numbers are the same.
zero-know-how wrote:
I bought my unit in late 2017,
FWIW, it is still under warranty if you purchased it new. Also, paid support would still help you, if you paid for per-incident support.
Can you connect to the NAS shares with Finder?
Did you try downloading the log zip file with RAIDar?
I did purchase it new from an authorized dealer in 2017. But when I entered the serial number on the Support page in order to create a ticket, the info displayed when I entered that number indicated that I wasn't entitled to any support, including e-mail and chat.
Using Finder and Shared, I am able to reach the drive and look at files that were transferred to it when I was working with one of the Netgear support reps shortly after I purchased the unit. Nothing has been added since then (2017), because the support person said that Time Machine couldn't simply transfer files to the NAS automatically. From my two-year-old notes taken during our discussion, she began talking about "sparse bundles" and things went downhill from there in terms of my comprehension.
Based on what you had written, I tried the two steps you asked about (connecting to the NAS shares with Finder and downloading logs. Both worked, although I have no idea where the downloaded log that I requested (Documents) actually went. I received a message that the download was successful, so that was enough for me to report back favourably. Then, just on a whim, I clicked on the Admin Page button, and it worked!! It displayed, and it shows its status to be healthy and anti-virus updated to March 30, 2020. It's working. Problem solved, I assume because what you asked me to do somehow woke something up somewhere.
Thank you both for taking the time to get involved. I appreciate your efforts in providing assistance. Tomorrow I'll dig through my old notes to see if I have something regarding the drag-and-drop method of copying photos and files to the NAS. I won't even attempt to do so using Time Machine.
All the best.
Robin
zero-know-how wrote:
I did purchase it new from an authorized dealer in 2017. But when I entered the serial number on the Support page in order to create a ticket, the info displayed when I entered that number indicated that I wasn't entitled to any support, including e-mail and chat.
The warranty is three years, so if you purchased in late 2017 you'd still be under the hardware warranty. You'd still have to pay for software support (that is only free for 90 days).
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