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ReadyNas 314 - Inactive Volumes
Good afternoon,
I have a ReadyNas 314 which lost a drive yesterday and then hung while synchronising to the replacement drive. It was not showing any signs of life ofter 9 hours so we pulled the power and crossed our fingers.
Unsurprisingly its now far from happy and I am getting "Remove active volumnes to use disk" errors for all disks.
From my readings on here and the age of the unit it seems netgear paid support is the best way to go. So my question is... where do I find a link to request support on the unit. I have it registered under "My Products", but when I select it and click "purchase service contract" I get a message saying "No Contracts to display"
Any help appriciated!
Thanks :)
Welcome to the Community!
Do you still have Hardware Warranty? You may want to go to "My Support and Click on Contact Support button and then proceed with "Get answers about NETGEAR products before I buy". It will then ask you to contact Support through Chat or call.
You will have to provide the Serial number of your NAS to the expert so they can pull up your product and purchase a Pay-Per-Incident Support.
If in any case you are still having issues with the said steps, please send me in PM the case number created.
HTH
Regards
3 Replies
Welcome to the Community!
Do you still have Hardware Warranty? You may want to go to "My Support and Click on Contact Support button and then proceed with "Get answers about NETGEAR products before I buy". It will then ask you to contact Support through Chat or call.
You will have to provide the Serial number of your NAS to the expert so they can pull up your product and purchase a Pay-Per-Incident Support.
If in any case you are still having issues with the said steps, please send me in PM the case number created.
HTH
Regards
Hi Marc,
Thanks for comming back to me. No, there is no hardware warrenty on it unfortunatly. Do Netgear offer a one off support cost to cover such situations?
Many thanks
Paul
Rgibbfan wrote:
No, there is no hardware warrenty on it unfortunatly. Do Netgear offer a one off support cost to cover such situations?
They do, and I think the mods (either Marc_V or JohnCM_S ) can help facilitate gettting it. Cost should be less than $100USD. It is only available if you are the original purchaser - Netgear won't provide support for used equipment.
If the volume is just slightly out-of-sync, Netgear should be able to remount it with per-incident support. But if there is file system corruption due to lost writes, then you would need a data recovery contract. https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
If you can connect all the disks to a Windows PC, you could alternatively use ReclaiMe software to extract the data.
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