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Forum Discussion

keenimedia's avatar
keenimedia
Aspirant
Aug 17, 2016

ReadyNAS 314 volume failures and LCD displaying weird characters

Netgear ReadyNAS 314 on version 6.x.x Had 4 x WD Black 4TB Desktop 7200rpm Hard drives Drive 3 switched to a degraded state a few days ago Purchased a WD Red 4TB 5400rpm drive Hot-Swapped out th...
Tips from other users
StephenB's avatar
StephenB
Guru - Experienced User
Aug 17, 2016

Contact support, even if they charge.

 

BTW if you purchased new between 1 June 2014 and 31 May 2016 you have lifetime free chat support.

  • keenimedia's avatar
    keenimedia
    Aspirant
    Aug 17, 2016

    We purchased back in April 2013 and our support has expired. Phone, Email and Chat Support have expired. Only Hardware support remains.

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Aug 17, 2016
      keenimedia wrote:

      We purchased back in April 2013 and our support has expired. Phone, Email and Chat Support have expired. Only Hardware support remains.

      You can still get paid (per-incident) support.

      • keenimedia's avatar
        keenimedia
        Aspirant
        Aug 17, 2016

        Can't seem to find that link. Can you send it?

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