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Forum Discussion
Solved
ReadyNAS 422 :: Unable to change device name when adding device to Insight iOS app
I am trying to add my RN422 to the Insight App, but I keep getting an error once I get to the "name your device" screen. Despite the error, the app let's me "continue", but the status of the device ...
burtonrhodes wrote:
Yes - I am able to access the files via the CLOUD web portal
Good. So it should be also able to communicate with Insight.
Whatever the issue is, it doesn't seem to be on your end - it sounds like something in the Netgear back end. Hopefully one of the mods ( JohnCM_S or Marc_V ) will be able to help you troubleshoot from here.
Yes - I am able to access the files via the CLOUD web portal
burtonrhodes wrote:
Yes - I am able to access the files via the CLOUD web portal
Good. So it should be also able to communicate with Insight.
Whatever the issue is, it doesn't seem to be on your end - it sounds like something in the Netgear back end. Hopefully one of the mods ( JohnCM_S or Marc_V ) will be able to help you troubleshoot from here.
I engaged chat tech support and they were able to get it working on their end. Not really sure what they did!
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