NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS admin access lost
Hi all,
a novice here. I seem to have lost to admin access (and also the password recovery access) to my ReadyNAS drive (212). I am convinced the details are correct but my Mac's Safarii and Chrome browsers just go round in circles. RAIDar and ReadyCloud can see the device and it's healthy. I simply cannot access the admin page, any suggestions please ?
3 Replies
ebabdude wrote:
I seem to have lost to admin access (and also the password recovery access) to my ReadyNAS drive (212). I am convinced the details are correct but my Mac's Safarii and Chrome browsers just go round in circles.
I suggest trying incognito mode first in the browser. As a reminder, the username has to be admin.
You can also do an OS-reinstall from the NAS front panel. Instructions are on pages 50-51 here:
The OS reinstall will
- reset the admin password back to the default password
- reset the network configuration to default (DHCP with no bonding/link aggregation)
- disable volume quota (which can be re-enabled on the volume settings wheel).
It should not affect your data or other configuration settings.
Hi, thanks for this, incognito didn't help.
I would try the OS reset, but being paranoid, can/should I take out my two (or maybe just one) drives first to ensure the data safety?
ebabdude wrote:
I would try the OS reset, but being paranoid, can/should I take out my two (or maybe just one) drives first to ensure the data safety?
The NAS boots from the drives, and all the settings are on the drives. So it is not possible to remove both and then do an OS reinstall. (BTW, be careful with the phrase "reset" - the factory default process is often called a "factory reset", and that is destructive).
Removing one drive is possible, but creates its own risk to your data. The drive you remove will need to be resynced when you reinsert it. That process begins by formatting the drive, so the everything on the reinserted drive is erased. If there is a latent error on the remaining drive during the re-mirroring, then data will be lost.
If you still have access to the data over SMB from a PC, then the best way to ensure data safety is to back it up to storage on the PC over the network (perhaps getting a suitable USB drive).
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
